Guest User
July 21, 2023
My recent hotel stay was a bit of a mixed experience. While the hotel was clean and well-equipped, there were several issues that detracted from my overall satisfaction.
Before arriving, I had communicated with the hotel via email and was told that they could be reached via WhatsApp. However, upon arrival, I was unable to get a response from the hotel on WhatsApp. Additionally, there was no reception area, and check-in had to be done over the phone, which required multiple long-distance phone calls and extra fees.
The day before check-in, I received a last-minute email from the hotel requesting a deposit, but they did not provide any information on how to make the payment. Not all of the staff were willing to provide assistance, but the last person I spoke to was patient and helpful, which allowed me to check in smoothly.
One major safety concern was that there was a step outside the bathroom, but the floor was not marked, making it easy to trip and fall. Another hazard was the transparent coffee table in the living room, which caused several stumbling incidents that could have led to injuries.
Overall, while the hotel was clean and well-maintained, the issues with communication, extra fees, and safety hazards detracted from my experience.