Guest User
April 1, 2023
We booked Canon Court Apartments Edinburgh for a large family group for a wedding, I had originally reserved through *********** but rang the hotel to enquire about disabled parking and was told to book it directly through themselves and cancel the reservation. I explained it was for a family wedding and we needed parking/lift which is difficult to find in Edinburgh. We booked directly with them as they convinced us they could offer a better service. Imagine our horror when so close to the wedding I received an email to say a big corporate client had requested to book the hotel and as it lined their pockets more they simply cancelled our fully paid up booking for the booked apartments. To add insult to injury they ignored all the emails to refund the money. They haven’t answered the phone all week, it’s a naff answering service and they never call you back, I have sent several emails as they continued to keep our money. Finally I resorted to contacting the credit card company to retract the payment, I emailed Canon Court ( 7th time) and left a voicemail saying I had done that, I received a pleading email asking me not to do a payment retraction and they had paid the money back and I needed to check ( followed by ???????) this an hour after the voicemail. No apology, no explanation. It’s now cost us hundreds more to book somewhere else, and we have had to cancel all other plans as we now cannot navigate ourselves around varying locations with a disabled guest at such short notice Canon Court you are an utter disgrace, you have made what should of been a beautiful family wedding weekend a shambles.