To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.2
Amenities4.3
Service4.4
Cleanliness4.4
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All reviews(119)
Positive reviews(18)
Reviews with photos/video(2)
Great service(7)
Great location(6)
Negative reviews(1)
Sarah
Standard Room
Stayed in Feb 2024
Couples
1 review
5.0/5
Outstanding
Posted on Feb 8, 2024
The hotel decor, cleanliness, and ambience were all excellent. My only complaint was the bed ,it was the worst we have ever slept on. My husband and I spent the night holding on to the edge as it sunk so baddly in the middle. Our first night was in rm 105, we complained to reception and were moved to 203. However the bed was only marginally better. The headboard is also too far away from the bed,causing the pillows to fall down the back of the bed.
I feel it is such a shame as everything else was so good.
I would also like to compliment all of your staff, they were so well mannered, pleasant and professional.
Please sort out your beds,it is so important and is the only thing letting your beautifull hotel down.
MCUZZA
Standard Double Room
Stayed in Jan 2023
Couples
11 review
5.0/5
Outstanding
Posted on Feb 6, 2023
Lovely hotel, right in the centre of Edinburgh. Room was spacious and clean. Staff were very friendly and were very helpful when planning what to do and see in the city.
Guest User
Standard Double Room
Stayed in Jan 2024
Couples
1 review
5.0/5
Outstanding
Posted on Jan 24, 2024
Great
Anonymous User
Standard King Room
Stayed in Dec 2022
Travel with friends
1 review
5.0/5
Outstanding
Posted on Mar 13, 2023
great
Guest User
Standard Double Room
Stayed in Oct 2024
Solo travelers
8 review
4.7/5
Amazing
Posted on Nov 4, 2024
Facilities: Good location, within walking distance of major tourist attractions, large rooms, but the internal corridors of old hotels are complicated and easy to get lost, and you need to go up stairs
Hygiene: Very good, very clean
Environment: Very quiet
Service: Cleaned every day, and water, soda and snacks are delivered, very sincere, the front desk will confirm very carefully when picking up the stored luggage
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Anonymous User
Standard Double Room
Stayed in May 2024
Couples
3 review
4.6/5
Great
Posted on May 13, 2024
It takes about ten minutes to walk from the train station. Fortunately, it is downhill, so it is not too painful to drag a large suitcase.
The hotel's exterior is being renovated, and there is no elevator inside.
Fortunately, the front desk was very friendly and upgraded our room type, and checked in more than ten minutes earlier. The room is what you see is what you get for a chain hotel.
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Anonymous User
Standard Double Room
Stayed in Aug 2024
Travel with friends
2 review
2.7/5
Posted on Oct 16, 2024
It was booked at the drama festival, the price/performance ratio is average, but there is nothing I can do about it
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Guest User
Standard Double Room
Stayed in Aug 2024
Family
7 review
5.0/5
Outstanding
Posted on Aug 13, 2024
The hotel staff was very enthusiastic and helped me book a popular steakhouse in Edinburgh. They were always patient in answering questions. Although the room was a bit small, the hotel mini bar provided free chocolate, water and drinks as a treat. In short, I was very satisfied and would stay here again next time.
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Balintuoyidiqing
Standard Room
Stayed in Apr 2024
Travel with friends
42 review
4.5/5
Great
Posted on Apr 6, 2024
The outside decoration looks average. The location is very convenient, not far from the train station and the bus station, only 3 minutes away. The room is hard to find, like a maze. I couldn't find it myself, so I asked the waiter to find the room. The facilities are relatively new, but the price-performance ratio is not too high, a bit expensive, probably because of the good location. It's not far from various attractions, 20 minutes walk.
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Guest User
Standard Double Room
Stayed in Feb 2024
Family
7 review
4.5/5
Great
Posted on Feb 8, 2024
There is no elevator, which is inconvenient. The stairs inside the building go up and down like a tunnel. It is difficult to find a room. For a room that costs nearly 1,000 a night, the price/performance ratio is extremely low. The location of the hotel is relatively easy to find, about 10 minutes' walk from Waverly Railway Station. The front desk staff are helpful.
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Guest User
Standard Double Room
Stayed in Feb 2024
Travel with friends
1 review
4.5/5
Great
Posted on Feb 8, 2024
The location is good, close to Princes Street, just a few minutes walk. The hotel is also very clean. There was a slight hiccup in the middle. The air conditioner in the room was not hot and the upgraded room was also very dark. I changed the room and it was solved well. Overall I'm quite satisfied.
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Guest User
Standard Room
Stayed in Oct 2023
Family
23 review
3.0/5
Posted on Oct 31, 2023
The location is very good. The room is very small, with a small double bed and almost no remaining space. There is no place to put the suitcases even for two people. The tram track facing the street is quite noisy, so you have to close the windows when sleeping. The breakfast is okay, it is a combination of ordering and self-service.
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Guest User
Standard Room
Stayed in Sep 2023
Solo travelers
1 review
5.0/5
Outstanding
Posted on Oct 2, 2023
The equipment and facilities are very good, the room is clean and tidy, and the service is very nice