Hotels near SMOK "Goe Bezig" Graffiti Wall, Edegem

I had a very negative experience with the front desk staff that checked me in this past week. My husband and I booked a stay at this hotel back in April for 4 nights. They sent me an email stating that they weren't able to charge my credit card on the reservation, which made sense because we had forgotten we had just received a new card to replace the expired one. They asked that I look at my account, so they can charge a new card. If I failed to do that in 24 hours, then my booking would be cancelled. Approx 13 hours of receiving that email, I went in and updated the credit card information on the account and sent them an email confirming I did so. When I arrived at this hotel to check in a month later (which was this past week), the front desk staff told me that the reservation was cancelled. I showed them the email that they sent me and the one I had sent to them. I also showed them my original reservation number. They looked into it for a while, but they told me that ultimately the reservation was cancelled so they can't do anything. They were also all booked up on one of the four nights we were supposed to stay there, so they could only check us in for 2 nights (Thurs-Fri). Up to this point, I was confused but I wasn't upset. I understand things can happen, and I was eager to work this out. However, what really pushed me over the edge was the fact that the front desk staff showed no empathy for the situation I was in. I told them that I never received any email that my reservation was cancelled. I even asked if there were any other alternative hotels, as we were traveling from outside the country and did not know the area well. The staff person I was talking to responded with very little attempt at professionalism, and instead told me that we should solve this ”later” as I was holding up the line. I believe her words were along the lines of, ”you should turn around, look at the line.” When I asked her when ”later” would be, she let out a small laugh which was a very confusing response to what I thought was a valid question. This is when I was starting to feel incredulous. I wanted her assistance, but I got rudeness and condescension in return. I tried my best not to raise my voice even though I was getting frustrated, and I told her that I felt I was getting penalized for something that wasn't my fault. Still, there was no attempt to help me with the situation, and I felt like I was being waved away. At the very end of our interaction, the staff person told me that if there is a room that opens up on Sat they would contact me to let me know. I asked how they would contact me on updates (would it be through the hotel phone? My international number? Call, email, or text?) and I received a very frustrated look and a sigh in return, not a helpful response. I am still unsure why she acted this way, when I genuinely wanted to understand how I would be contacted. (And they never actually contacted me... even to tell me they were still all boo

We booked a night. Location was good. Very beautiful hotel, clean modern room with beautiful view. Pool/Sauna facilities such as towels etc were good. Parking was free. We will surely come back. Tip(minpoint): Sometimes it is useful to have a ventilator for guests who want to use it in winter.It was just a little too hot in the room around the air-conditioning at 18.

Friendly counter and allowed to go to my twin room 4 hours early. Very clean hotel with towels and water supplied. No kettle but I think this must Bea Belgian thing. The station is opposite but it is 20 min walk to the old town. Fine for me but some may want to be nearer. The walk there is the main shopping street. Overall I think it was great value. As a note to other guests, and I always write this, please be more considerate when talking in the corridors especially before 8am. Whisper, your voice echoes and sound meds like you’re shouting. And don’t allow to doors to slam shut!!

Basic, very unimpressive stay, we arrived late and had a family room. A double + single for my teenage child. They must have given us the worst room in the hotel. The room was dark and dingy, window opened up to a brick wall not far away, and the single bed was placed in a tiny room not much bigger than the single bed. Very claustrophobic. In fact could have been used as a cupboard. My suggestion is to open up the room and remove the wall and move everything around. My child slept with me in the bed. I would not have expected her to sleep in that tiny boxed up area. It just did not feel nice. So all 3 of us slept in the double bed. We didn't have any spare pillows when I requested spares. We didn't have a shower gel either, and the bath towels were so small they didn't even wrap around you I was pretty disappointed and requested to be moved. They moved us the next day. The room had a double bed and a sofa bed. Well, I don't know which was worse. That sofa bed was so hard it was like sleeping on the floor. The breakfast was limited. They best day was Sunday, and we noticed each day that we had less on the buffet as the days went on. The cornflakes were stale. The pancakes miserable. No hot items other than eggs and beans. Just very basic. We chose this hotel because of the parking. However, because we had a big car, we were told it would not fit in the car park. Therefore, the only good thing that was good about this hotel was the location which is close to shops and restaurants and the train station. I did speak to the reception manager the next day and stated my points. She was polite and helpful. Took my points on board. However, I'm not sure if anything will be done about it! For a 4 star hotel and the money we paid per night I would expect more! I don't think I would come back again.

We had an amazing stay for a night in a superior room at this hotel on a Saturday. Very central location and easy to reach everywhere. Super Clean and new, big bed, great price, pet friendly and very friendly lady on the reception. The hotel is 3 stars but rooms look like 4 stars. Pros: - Super central location not far from station & easy to roam around. - Quick and smooth check in & Check out. - Pet friendly with only 6 euros per night + they gave treats & pot. - Bed is big and firm, albeit can be a bit softer. Comfy pillows. - Super clean room and new facilities. - Wifi is super easy to connect and fast. - Room on the corner had great view on keyserlei & the grand station. - Rooms open with a code, not a key also the entrance down. That's safe. - We had no issues with outside noise at all. - Shower had good water pressure and has a glass door, that's something I like. Cons: - The Nespresso machine in our room didn't work, we had coffee out. - Heavy foots steps from the room above (2 times) irritated my dog a bit and made him nervous. - While at shower, I discovered that the bodywash container is fully empty. I had to go out of shower and use the one on the sink. Plus they pump very weirdly and little. Overall, We had a great stay and I will be back for sure if I am back again in Antwerp. Maybe will give their breakfast also a shot the second time.

Warm welcome. Nice clean & modern reception / rooms / bar. Bedrooms adequate size, clean, crisp white linen on comfortable beds. Smallish, but brand new shower room. Good quality 'pod system' coffee machine. Nice quality free toiletries. Not a lot of space for sitting / chilling and the bar shut at 8, but not a major issue as places to eat and drink til midnight within 50 yards, yet still quiet.. Three stars and better than the ( rubbish ) four star we left in Brussels. Would recommend this hotel

The hotel itself is really nice and the food was extraordinary and delicious. Unfortunately, you cannot open the windows in some of the rooms, as they are blocked with a lock and so the air in the room was smelly and thick the whole time I stayed there. At least the staff should be able to air the room when they clean it. All other aspects were excellent. The construction site next to the hotel is not nice but it did not disturb me that much.

Fantastic hotel, central and easy access... the only one but we could not use the wellness space because it was full booked, they could give priority to the hotel guests, for the rest, all right

On booking.com extra comment was added, honeymoon trip. No acknowledgement was received from the hotel regarding this. Emails we received was over and over again to upgrade the room and extra services. Little acknowledgement of congratulations and thank you for choosing us was enough as customer service. Easy fast check in. Room location was well explained. The room itself was very nice, size wise and clean. slippers, bath rope and extras were foreseen. Also there was a little welcome card with a cookie for the honeymoon. Thank you.