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We visited our friends who lives in Mortsel and hotel’s location is perfect. Hotel looks very new and clean. Hotel room and restroom are spacious. Big parking. Breakfast was also good, we really liked bakery from the hotel, was really fresh. However, what bothered us was push email to do online checking. We received 6 reminders for the checking one day prior our stay. Even when we did checked in at reception, we still got the reminder. Maybe it is something hotel can look into the system.

The history of Castle Solhof dates back to 1414 and at one time it was surrounded by moat and castle walls, the moat and turrets of the castle still survive today. Now a hotel the present owners bought the Castle in 1990. The entrance and cobbled courtyard are very impressive, with an ornate fountain / pond and neatly pruned hedges. At check-in the receptionist did not seem at all bothered about Covid and said I should remove my mask as it was not needed, even though I had just arrived from the UK and driven through France! I had a Superior Twin Room (#19) with two large beds. The room was nicely furnished, with maybe a table too many, and I loved the tall windows over looking the front courtyard. One of the main reasons I booked this hotel was for its free courtyard parking and I could see my car safely from my room. I had no meal plan at the hotel so I can't comment on that. My room was very warm and I couldn't see how to control the heating, so I opened both windows! The bed was comfortable and the room clean, but I do hate a shower in a bath with a clingy shower curtain. My room was €99 booked via Expedia.

I had a very negative experience with the front desk staff that checked me in this past week. My husband and I booked a stay at this hotel back in April for 4 nights. They sent me an email stating that they weren't able to charge my credit card on the reservation, which made sense because we had forgotten we had just received a new card to replace the expired one. They asked that I look at my account, so they can charge a new card. If I failed to do that in 24 hours, then my booking would be cancelled. Approx 13 hours of receiving that email, I went in and updated the credit card information on the account and sent them an email confirming I did so. When I arrived at this hotel to check in a month later (which was this past week), the front desk staff told me that the reservation was cancelled. I showed them the email that they sent me and the one I had sent to them. I also showed them my original reservation number. They looked into it for a while, but they told me that ultimately the reservation was cancelled so they can't do anything. They were also all booked up on one of the four nights we were supposed to stay there, so they could only check us in for 2 nights (Thurs-Fri). Up to this point, I was confused but I wasn't upset. I understand things can happen, and I was eager to work this out. However, what really pushed me over the edge was the fact that the front desk staff showed no empathy for the situation I was in. I told them that I never received any email that my reservation was cancelled. I even asked if there were any other alternative hotels, as we were traveling from outside the country and did not know the area well. The staff person I was talking to responded with very little attempt at professionalism, and instead told me that we should solve this ”later” as I was holding up the line. I believe her words were along the lines of, ”you should turn around, look at the line.” When I asked her when ”later” would be, she let out a small laugh which was a very confusing response to what I thought was a valid question. This is when I was starting to feel incredulous. I wanted her assistance, but I got rudeness and condescension in return. I tried my best not to raise my voice even though I was getting frustrated, and I told her that I felt I was getting penalized for something that wasn't my fault. Still, there was no attempt to help me with the situation, and I felt like I was being waved away. At the very end of our interaction, the staff person told me that if there is a room that opens up on Sat they would contact me to let me know. I asked how they would contact me on updates (would it be through the hotel phone? My international number? Call, email, or text?) and I received a very frustrated look and a sigh in return, not a helpful response. I am still unsure why she acted this way, when I genuinely wanted to understand how I would be contacted. (And they never actually contacted me... even to tell me they were still all boo

The environment is good and the hotel is clean.

We stayed an overnight at this hotel and the experience was fantastic. Room was clean, with complimentary stuffs. Area is so close to the station. Staff were super friendly. We booked a room with breakfast included, and the food was superb! The only downside is, the entrance and the hotel location was a bit tricky to find although it was just in front of the station. But for the rest, it’s a very nice hotel and I would love to come back again.

Really cool place to stay. My teenage lads loved the vibe. Friendly staff. Free coffee in the lobby area which is full of comfy seating and lots of books to read. Excellent brewery over the road for drinks and food. Short tram ride into centre of Antwerp. Would highly recommend!

This was our second stay at August. Although we loved the first time, the second time left a lot to be desired for. The service level at this hotel is almost non existent. We arrived quite late after being stuck in traffic (around 9 PM), and we checked in and then around 9:15 came to the bar to look at the food menu. We were met with a very unfriendly waiter who had no interest in answering any questions about the menu or anywhere nearby to eat telling us that he had only been here for six weeks and didn't know anything, most importantly he did not tell us that the kitchen closed at 9:30 PM. So we deliberated about whether to eat at the bar or go elsewhere (bear in mind, there aren't many places to eat near by as they all seem to close early on a Sunday). When we came back at 9:30, the waiter told us that good that we wanted to eat but too bad the kitchen was now closed and he seemed to be taking a joy out of it. We were told by him when asked that there was no room service for food. Only drinks were served as room service. Considering it wasn't that late, this hotel should have some facilities in place for a light snack for guests. Also, at the reception, we complained that we were not told by the guy that they would be closing soon and they told us to try deliveroo. In the end my husband asked them if there was anything we could have that didn't need to be cooked, we were given some fruit which we ate and went to bed. I had written a complaint to their manager and they replied after 22:30 to tell me that if I was still hungry, the hotel actually does provide pizzas! News to me as I was told there was no food. No manager was to be seen and we never heard from anyone after I made a complaint about the incident. This spoilt our stay, especially when we had detoured to stay here. Our room was lovely. Although the room's bathroom door makes a lot of noise. Anyway, it would be great for staff to know the options they have for food for guests, someone should follow up after a complaint is sent and if there is no food option, perhaps the hotel should have a deliveroo account which can be charged to the room should there be any need to order food at 9:30 PM after kitchen closes.

For the most part the hotel is nice enough, especially for the price. Location is about 10 mins walk from a train station, which is one stop away from Antwerp Central. The staff at check in are friendly and professional. The big cons for us were these two situations; 1) When we got to our room and started settling down, I spotted underwear (previous occupants') which had found its way under one of the furniture in the room. It turned out to be clean but we informed reception on our way out into the city and they quickly apologised and had someone sent to our room to clear that out. - Cleaners could do a better job giving one last check when cleaning rooms between occupants, though I do understand that the days we were there was when the hotel was fully booked. But still. 2) That night, around 11.30pm when we were in our room with the window shut, we started hearing people shouting like hooligans from outside on the street -- so we shouted at them from our room o keep quiet as it was late and shut the window again. Then we started hearing these guys (4 or 5 of them) shout at us to go down and fight them (?) and asking us what our room number was (??). We also saw them trying to count the floors and windows. Obviously we didn't tell them, but we informed reception. About an hour later, there was VERY loud banging on our door and shouting for us to come out, once again we called reception and after a while the shouts stopped. We didn't feel very safe even to go out to the smoking area, so we called reception for some kind of help or assurance (and later on went down to talk to the person at reception at the time (the night reception, named Wim) to which we were told that; - Ppl shouting at us from the street below for our room number to go down to fight, & the people banging on our door to come out and fight was *apparently* not the same ppl. - Ppl banging on our door, was apparently a drunkard banging on everyone's door, and may not even have been a customer of theirs (which is extremely unlikely). - That we shouldn't have shouted back at them to keep quiet, because apparently it was fine to be shouting on the street directly outside the hotel up till 2am. The entire time he didn't apologise for the disturbance or reassure us even once that we would be safe - only said that they could help to call the police if something happened. -- Basically the night reception was really bad, and I was honestly worried for our safety that first night. Wasn't great.