Mercure Karawang

Mercure Karawang Reviews

Mercure Karawang

Jl. Galuh Mas Raya, Sukaharja, Telukjambe Timur, Sukaharja, East Telukjambe, Karawang, West Java, 41361, IndonesiaView Hotel Details
Mercure Karawang
Mercure KarawangMercure KarawangMercure Karawang
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Mercure Karawang Guest Reviews

4.2/5
Very Good
127 review
Verified reviews
Location4.5
Amenities4.0
Service4.2
Cleanliness4.0
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All reviews(127)
Positive reviews(126)
Reviews with photos/video(37)
Great service(23)
Awesome stay(13)
Near shopping area(12)
Delicious breakfast(10)
Convenient for shopping(9)
Negative reviews(1)
Ben Asfahany
Superior Twin Room
Stayed in Dec 2024
Family
73 review
3.2/5
Posted on Feb 8, 2025
Nice location but not good breakfast
Anonymous User
Superior King Room
Stayed in Dec 2024
Business travelers
142 review
3.2/5
Posted on Jan 24, 2025
Great hotel.. Location is good nearby shopping mall with just around 10 minutes walking distance. Room space is just nice for 2 adults. This hotel had smoking room option and suitable for smokers. Will come back again ya. Bye.
Response from Property: Dear Valued Guest,Thank you for taking the time to share your experience at Mercure Karawang. We regret that your experience did not meet your expectations, and we sincerely apologize for any inconvenience caused.At Mercure, we are committed to providing exceptional service to all our guests, and your feedback is invaluable to us. We have taken immediate action to address the issues you raised and prevent their recurrence in the future.We appreciate your valuable insights and hope to have the opportunity to serve you better in the near future.Best regards,M Revy GUNADIFront Office Manager
Karun Sitthiampornphan
Superior King Room
Stayed in Nov 2024
Business travelers
11 review
3.7/5
Posted on Dec 31, 2024
I will not stay in this hotel if I have a chance to visit Karawan in upcoming trips. Got some mosquitos in Japanese restaurant and in my room. The bar service is nice. They offer us free three pots of hot teas while we were making an internal meeting. The food served in the morning was too local. No real coffee. Eating places and food serving place are too far away.
Response from Property: Dear Mr/Mrs. Karun Sitthiampornphan,Thank you for taking the time to share your experience at Mercure Karawang. We regret that your experience did not meet your expectations, and we sincerely apologize for any inconvenience caused.At Mercure, we are committed to providing exceptional service to all our guests, and your feedback is invaluable to us. We have taken immediate action to address the issues you raised and prevent their recurrence in the future.We appreciate your valuable insights and hope to have the opportunity to serve you better in the near future.Best regards,M Revy GUNADIFront Office Manager
meianlu
Superior King Room
Stayed in May 2024
Family
4 review
4.7/5
Amazing
Posted on Jun 17, 2024
Booked one night stay since we were so exhausted back from Bandung. Checked in at 8.30 p.m. and the room was ready. I got 2nd floor bedroom it I was concerned that the low floor will be noisy. The receptionist assured me that it will not be noisy at night since the room will be facing the opposite of the road. 15 mins inside the room we heard a very loud music from the floor below, turns out there was party at the 1st floor. I complained and luckily they moved me to 6th floor. They even give me a complimentary chocolate. Overall the service is good, and the room is clean. Cleanliness and service is the most important thing. Unfotunately the onsen is under maintanance for 1 month, so you should check first before book the hotel.
Response from Property: Dear Mr/Ms Meianlu,Thank you for taking the time to share your experience at Mercure Karawang. We regret that your experience did not meet your expectations, and we sincerely apologize for any inconvenience caused.At Mercure, we are committed to providing exceptional service to all our guests, and your feedback is invaluable to us. We have taken immediate action to address the issues you raised and prevent their recurrence in the future.We appreciate your valuable insights and hope to have the opportunity to serve you better in the near future.Best regards,M Revy GUNADIAssistant Front Office Manager
Anonymous User
Superior King Room
Stayed in Aug 2024
Business travelers
2 review
4.0/5
Very Good
Posted on Sep 27, 2024
Good location and service
Response from Property: Dear Valued Guest,We greatly appreciate your feedback on your recent visit to Mercure Karawang. It is always a pleasure to receive positive comments, and we will be sure to share them with our team. Your feedback serves as a valuable source of motivation for us as we continually strive to enhance the quality of our services.Thank you once again for taking the time to share your experience with us. We look forward to welcoming you back for another satisfying stay in the near future.Best regards,M Revy GUNADIFront Office Manager
BOSS Dal
Superior King Room
Stayed in Oct 2024
Solo travelers
16 review
3.5/5
Posted on Nov 25, 2024
Hotel gave very noisy room which is already staff knowing this room is noisy room due to air circulation ducts. Finally I have to change room again.
Response from Property: Dear Mr. BOSS Dal,Thank you for taking the time to share your experience at Mercure Karawang. We regret that your experience did not meet your expectations, and we sincerely apologize for any inconvenience caused.At Mercure, we are committed to providing exceptional service to all our guests, and your feedback is invaluable to us. We have taken immediate action to address the issues you raised and prevent their recurrence in the future.We appreciate your valuable insights and hope to have the opportunity to serve you better in the near future.Best regards,M Revy GUNADIFront Office Manager
Guest User
Superior King Room
Stayed in Aug 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Dec 4, 2024
Always a good stay in Mercure Karawang, to visit the nearby outlet mall, The Grand Outlet. Eateries nearby makes this a very convenient hotel.
Response from Property: Dear Valued Guest,We greatly appreciate your feedback on your recent visit to Mercure Karawang. It is always a pleasure to receive positive comments, and we will be sure to share them with our team. Your feedback serves as a valuable source of motivation for us as we continually strive to enhance the quality of our services.Thank you once again for taking the time to share your experience with us. We look forward to welcoming you back for another satisfying stay in the near future.Best regards,M Revy GUNADIFront Office Manager
Anonymous User
Superior Twin Room
Stayed in Nov 2023
Family
3 review
4.7/5
Amazing
Posted on Jan 3, 2024
Positive : Good location, near 3 malls Negative : No elevator from/to the basement. The floor under bed needs to be cleaned on regular basis.
Response from Property: Dear Mr 高级双床房,We are very grateful for your comments regarding your visit to Mercure Karawang. It is very pleasing for us to receive positive feedback. We will share your comments with our team. We are sure that this feedback will be a motivation for all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that your next visit will be as satisfying as the previous one.Best regards,M Revy GUNADIAssistant Front Office Manager
Tahirah Binte
Superior King Room
Stayed in Dec 2023
Solo travelers
9 review
3.7/5
Posted on Jan 28, 2024
It’s an old Hotel that needs to change room linens. Towels were smelly and stained
Response from Property: Dear Valued Guest,Thank you for taking your time to tell us about your experience at Mercure Karawang. We regret that you experienced something that did not meet your expectations, please allow us to express our sincerest apologies.At Mercure, we strive to provide better service to every guest, therefore your feedback is very important to us. We assure you that we have taken action to address and prevent future recurrence of the issue.We thank you for sharing your experiences with us and we hope that you will give us the opportunity to serve you better in the near future.Best regards,M Revy GUNADIAssistant Front Office Manager
Duong To
Superior King Room
Stayed in Apr 2023
Family
24 review
4.5/5
Great
Posted on May 10, 2023
Great service and friendly staffs however was disappointed with the fact the spa only open from 7pm to 10pm for men plus the staffs in the spa was a little rude and not helpful at all.
ルディ
Superior King Room
Stayed in Jan 2025
Business travelers
2 review
5.0/5
Outstanding
Posted on Mar 2, 2025
Delicious food
Response from Property: Dear Valued Guest,We greatly appreciate your feedback on your recent visit to Mercure Karawang. It is always a pleasure to receive positive comments, and we will be sure to share them with our team. Your feedback serves as a valuable source of motivation for us as we continually strive to enhance the quality of our services.Thank you once again for taking the time to share your experience with us. We look forward to welcoming you back for another satisfying stay in the near future.Best regards,M Revy GUNADIFront Office Manager
Hayati Binte
Superior King Room
Stayed in Jan 2023
Solo travelers
44 review
5.0/5
Outstanding
Posted on Feb 25, 2023
Been staying in Mercure Hotel many times. I like to stay this hotel walk 5minit to Karawang Mall, And 15 minit To Johar Market. Breakfast food Very Nice , for Dinner fish and Chip very tasty I love.
Wahyu sn Jatsmold bengkel1
Superior King Room
Stayed in May 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Jun 12, 2024
Best place to stay in karawang
Response from Property: Dear Mr Wahyu sn Jatsmold, We are very grateful for your comments regarding your visit to Mercure Karawang. It is very pleasing for us to receive positive feedback. We will share your comments with our team. We are sure that this feedback will be a motivation for all our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope that your next visit will be as satisfying as the previous one. Best regards, M Revy GUNADI Assistant Front Office Manager
Guest User
Superior King Room
Stayed in Nov 2022
Business travelers
1 review
5.0/5
Outstanding
Posted on Jan 4, 2023
Nice hotel to stay, city view is good, mountain view is better. gym+sauna+Ofuro sauna was a good combination for stress release .
Loo
Superior Twin Room
Stayed in Nov 2023
Business travelers
2 review
3.5/5
Posted on Dec 21, 2023
only high noise of disca sound don't come from where