Hot spring Hotels in East Kootenay

Was looking forward to a great night with my partner and having a night away but was very disappointed with our encounter with the staff and the administration. We had a voucher for a night stay that covers the cost of one night stay ”family room or standard room” Which I let them know the day I booked the room. When we arrived we were told by front desk we would be required to pay another $108 plus a $200 deposit for the room cost. She let us know the Admin left a note on the file we had to pay for the additional cost of the rates. We paid and wanted to speak with the manager in the morning. When we went to the front desk in the morning the admin was not in yet and the gentleman at the front desk let us know the same thing and they even had another guest checking in that day with same voucher and they didn't plan on honoring. We had a voucher that cover the cost for one full night and no other cost. We left and waited for the manager to arrive to discuss the ”extra cost” when I called the front desk they let us know all charges were being reverse and the night was covered. The manager (also the one who put the note on the file) let us know ”the staff is new” so redirected the blame and them also said the vouchers were donated and not allowed to be used the way they were being advertised which is completely false but also should not fall on us as a guest of the hotel. If this was an issue with who they donated to then this should be brought to their attention. This started our night away very poorly and we were very disappointed with the service we received from 3 staff members. We do not ”go away” for a night but this was one time that was ruined and left a sour taste in our mouth. The breakfast was also was one of the most disappointing meals we have had at a hotel.

This was our second time staying here in the last 3 months. O’Neil at the front desk remembered us and once again provided a great check-in experience. The rooms are updated and modern, and most importantly, extremely clean. We were in room 202 this trip, which had two twin beds in a separate room as well as a beautiful full kitchen. Perfect for a travelling family. Highly recommend and will be staying here again.

Horrible Horrible reservation experience and customer service. Beware you might book a room and be confirmed and show up and have them tell you have NO room. 💣 We were travelling through the mountains and booked room through booking.com . After received confirmation email We called the hotel to confirm booking before losing the phone signal which was confirmed with front desk, because had a young child and was a busy weekend. After we finished biking and dinner at 9pm and we drove to the hotel with my family ready to check in, the front desk lady told us our booking got canceled!!!!!???? Front Desk then stated that they emailed us to confirm the Credit card on the file which have already put in when we booked the room, we never received the email from her as we were out of service in the mountains. We had no idea….👎🏼👎🏼👎🏼👎🏼 After confirming our reservation on the phone it made no sense that our reservation was cancelled. Especially with all the approvals through texting email message. Then the front desk staff told us there was a walking person who likes our room just hr before we arrived , and the owner sold the room to him😡😡😡😡? The owner had received our booking , spoke with us after the booking . She had our phone number , but she decided to take action to cancel our room and email us to communicate. Front desk girl felt bad and wanted to help for the situation then went and phoned the owner I’m guessing to see about a room that might be available but not only she didn’t help us, but also ordered us to leave her property. At this point with no where to with a 5yr old, we have no where to go or sleep as all the hotels were booked and sold out or we would have just left and found another hotel at resorts who wanted our business. And ironically other hotel staff told us they have heard similar things about this owner. Waited until the last part, when we got back called her for a conversation and explanation and she hanged up on us multiple times without even a apology. We have never ever ever experienced anything like this before.😡😡😡 I don’t really understand where other good reviews come from, but this is true experience we had with them. The place actually looks nice from all photos but the questions is : Are you going to check your emails throughout the traveling after booked the room ??? There is risks that the owner will cancel your room😬👎🏼

When you stay at Motel Bo in Radium Hot Springs, you'll be in the mountains, within a 15-minute walk of Rotary Park and Spur Valley Golf Resort. This hotel is 0.9 mi (1.4 km) from Radium Hot Springs Village Office and 1.1 mi (1.7 km) from Kootenay National Park.Take in the views from a terrace and make use of amenities such as complimentary wireless internet access and tour/ticket assistance.At Motel Bo, enjoy a satisfying meal at the restaurant. Wrap up your day with a drink at the bar/lounge.Free self parking is available onsite.Make yourself at home in one of the 12 air-conditioned rooms featuring refrigerators and LCD televisions. Rooms have private furnished balconies. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers.

Clean and tidy

The Alpen Motel was very clean and well located between Radium Hot Springs Village and the hot springs themselves. The Sinclair canyon is a beautiful sight a short walk up the hill. The room was small, but had everything needed including AC for the uncharacteristically hot weather. The whole experience was very hands off, with the office being at the Apple Tree Inn across the street. Unfortunately housekeeping did not come while we were out, so we did not have refreshed coffee for the second morning. The power also went out twice (night and then again in the morning) and there was no backup power source. This is of course no fault of the hotel’s, but it would have been nice to have an emergency light source in the room.

Located in Fernie, Blackstone B&B is in the mountains, within a 5-minute drive of Fernie Aquatic Centre and Coal Creek Heritage Trailhead. This bed & breakfast is 1.2 mi (2 km) from Fernie Museum and 1.3 mi (2 km) from Arts Station.Take advantage of recreation opportunities such as a sauna, or other amenities including complimentary wireless internet access and ski storage.Free self parking is available onsite.Treat yourself to a stay in one of the 3 individually decorated guestrooms, featuring fireplaces and Smart televisions. Your pillowtop bed comes with Egyptian cotton sheets. Rooms have private balconies or patios. Complimentary wired and wireless internet access keeps you connected, and premium TV channels provides entertainment.