Hotel Duesseldorf City by Tulip Inn

Upon checking in at 2:30 PM, we were horrified to discover our room felt like a freezer—all windows were wide open in -3°C weather, the radiators were off, and the space was utterly frigid. To make matters worse, the room was visibly dirty (especially the bathtub, which had stains and grime), the bedside lamp was broken, and the bed was uncomfortably stiff with only a thin summer blanket provided—completely inadequate for the freezing temperatures. Unable to tolerate the cold, we left the room and waited hours, hoping it would warm up. By 11 PM, with no improvement, I requested an extra blanket at reception. The staff member responded with inexplicable rudeness, asking intrusive questions before dismissively agreeing to help. After waiting 40 minutes, no blanket arrived. I returned twice more, enduring another 15-minute wait and a final 5-minute standoff, only to receive two blankets over an hour later. The entire night was unbearable. The icy room, filthy bathroom (which made showering unthinkable), and lack of basic comfort turned what should have been a restful stay into a sleepless nightmare. The hotel’s neglect is staggering—it feels abandoned, mismanaged, and staffed by indifferent personnel. Avoid this place at all costs. I’ve never encountered such appalling service or conditions in any accommodation, ever.

It was the most terrible hotel I've ever stayed. 1. I booked a twin room with a bath tub for 3 days but staff said there is no bath tub in this hotel. (Even I showed them my booking reference and written ''twin room and bath tab'') 2. I couldn't close the window properly. The lock was broken. 3. Breakfast was cancelled on day 1 because there is no staff (sick off). 4. I couldn't sleep well as walls are too thin and noisy. No lights in the bathroom on day 2, and finally they changed my room to twin bed with bath tub which I actually booked (so it does exist then). I haven't got refund for the room and on day 1 breakfast yet. It's a shame because the area was so convenient but I wouldn't recommend this hotel at all.