Durham Hotels with Airport pickup service

Honest review: Bad points: My 11 month old was anxious to crawl after riding in the car, and the carpet looked clean enough. After 20 minutes of crawling, her legs, hands, etc were covered in dirt from the carpet (even though it was visibly vacuumed.) She had to stay in our arms or her pack-in-play for the rest of our stay. Also, the sink handles turned 45 degrees each time we used them, exposing the soap-scum beneath (just needed to be screwed down), thin walls allowing us to hear the couple in the next room and their guest discussing which sports channel to watch, a hole in the drapes, and scuffed furniture and picture frames. Good points: Absolutely beautiful lake and pool area! Delicious DoubleTree cookies, and very friendly staff. After staying at other DoubleTree hotels, I was surprised that the Doubletree group would allow this hotel to use the name in its current state of maintenance. Suggestion: Deep-clean the carpets and at least use a furniture marker to quickly hide a lot of the dinged places on the furniture and picture frames if new furniture is not in the near future.

We had an early morning flight and selected this hotel because they have good reviews and an airport shuttle. The hotel is great. It is older, but well maintained. The staff is excellent. They are friendly and offered us advice on dinner locations and how to use the shuttle. We discussed departure times in the morning so that we could make our 8 AM flight. We decided to depart at 6:30 AM. We asked about breakfast and we were told that we would probably be able to get something before we left at 6:30 . Unfortunately the person setting up the breakfast had other ideas. At 6:25 AM, when we were ready to leave, it appeared that everything for breakfast was set up. We picked up plates and she yelled at us that breakfast was not ready and it was before 6:30. We explained that we had a flight to catch and the shuttle driver was waiting for us. Her comment was ”that's the rules”. We asked about Grab and Go and she said that was not available. Someone needs to explain this person what customer service is. She apparently has done this before to other guests. This is why I rated a 4 instead of a 5.

Great place, sure its a little dated but the staff were all great and very helpful. Its tucked away a bit and is very quiet. It is a large space with a lot of green areas and places to relax on the grounds. The front desk were always smiling and outgoing, breakfast was great and priced very reasonable. I recommend the hotel

I was stay 5night here on May29 to Jun3. 2023 My dauther said itch after atay here but we don't know reason why until we found bed bug at room(sofa bed mattress). I telling to front desk and the make change room for our left booked night. and I found cockroach at new room(differance floor) so.. when date of checkout Im going to front desk and ask for terminate to our goods. because we don't want bring our goods to our home. it will make more big problum. but they said I should bring all goods to my home now we can't left our goods at hotel after checkout. ??? also they said it is not bed bug. what?... I just ask termination from terminate company to our goods own from hotel for no more big problum. but they said it is not bed bug and they will throw away to our good if we left our goods at hotel. I has call to police for this situation and they provide storege for our goods, but still they said it is not bed bug and they will throw away to our all goods. please look my photo don't you think it is bed bug and cockroach? also I have movie bed bug and cockroach moving at hotel room. it is not possible uproad to here. I will make bill to hotel for replacement cost when hotel really throw away to our goods. I hope no one getting situation like us. remember first room coming bed bug and second room coming cockroach, is you trust to clean this hotel? even also hotel.manager said it is not bed bug, it is not cockroach, it is not our hotel's picture..????? It mean is they not gonna be hire termination company. they will provide same room to ohter guest on today without termination. They must be accept my claim and hire termination company for future. but they not.. they don't want spen time and money fir termination with specialized company. Im one of Gold member at hilton also have Globalist tier at Hyatt. I never has been experiance like this at Big brand Hotel.Im sure this hotel is most worth hilton in the world I will claim at website where I link to youguys. and hire lawer if I need. I will update result about this situation until case will closed.

Most value for the dollar in the area. Clean, modern, efficient rooms, generous breakfast area, helpful staff. Interior corridors, several amenities, convenient location and well kept grounds. Rooms on the back side may be quieter. No smoke odors, stains, worn or broken appliances or fixtures. A step up from the cheap places without breaking the bank. Instant access to Interstate 40 westbound, eastbound traffic has to go down one exit. Recommended.