Cbh Ramside Hotel Golf Spa Durham

Room was lovely although the bathroom could be improved

We stayed in a deluxe garden room, which was spacious but ultimately disappointing given the high price point. The layout was awkward and not very user-friendly—there were no plug sockets near the bed to charge phones, and the room lacked air conditioning, making it uncomfortably warm and stuffy. To make matters worse, the window/door was broken, so we couldn’t ventilate the room without compromising security. Since it opened directly onto the golf course, guests and golfers were frequently walking past, which also raised privacy concerns. Unfortunately, the room offered very little privacy unless the curtains were drawn—however, the lighting inside was quite poor. Sheer or net curtains would have made a big difference. Surprisingly, for a 4-star hotel, the room lacked basic amenities: no mini fridge, no bathrobes or slippers, no face towels or facial tissues, and the bathroom toiletries were extremely basic. Even the ironing board was old and difficult to use. Staff did attempt to fix the door/window and provided a fan and extension lead, but these were temporary solutions at best. After some back and forth, we were finally upgraded to a better room, which made a big difference. On a positive note, the grounds, spa, food, and overall service were lovely. Just a word of advice: avoid booking the deluxe garden room—it doesn’t live up to expectations.

Lovely hotel in a gorgeous setting, excellent Spa and plenty food options.

I was really disappointed with my stay. The room was OK and large but offered nothing for the price paid. No fridge. A shampoo and conditiiner but no shower gel. 1 hard siap to share between them two sinks. The room was attractive but slightly shabby. And what really upset me was you can only use the soap up to 11.00am. So after an event, getting up at a reasonable time, eating the expensive breakfast, and checking out at 11.00am, it was too late to use it. The dining room floor was filthy. Positives, large beds and the shampoo was molten brown, nice reception staff and attractive grounds. The actual event in the outside tent area was nice.

Only a hour slot in the pool and spa plus broken lockers and did not know we had to book for the restaurants upon arrival so just ate at the bar with a limited menu.