Vienna Hotel (Dunhua High-speed Railway Station) Reviews
Vienna Hotel (Dunhua High-speed Railway Station)
No. 717 Hongqi Main Street, Dunhua, Jilin, 133700, ChinaView Hotel Details
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Vienna Hotel (Dunhua High-speed Railway Station) Guest Reviews
4.8/5
Excellent
944 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.7
Service4.8
Cleanliness4.8
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All reviews(944)
Positive reviews(928)
Reviews with photos/video(99)
Friendly front desk staff(87)
Delicious breakfast(76)
Classy environment(68)
Easy to get around(51)
Offers pick-up/drop-offs(31)
Close to train station(26)
Would stay again(22)
Comfortable bed(20)
Negative reviews(16)
Anonymous User
Standard 2-bed Room
Stayed in Sep 2023
Solo travelers
2 review
3.2/5
Posted on Oct 3, 2023
xcvhgh
Response from Property: 尊敬的賓客您好,非常抱歉在您入住期間給您帶來的不滿,您反映的問題我們酒店會盡快去改進,您的意見對我們非常重要,針對您對我們酒店的服務問題我們會加強服務意識,我們的目標是為客人提供舒適的入住環境和最佳服務,告知相關部門提高服務質量,若您下次至此,希望能再次預訂本酒店,給我們一個致歉的機會,酒店全體員工期待您的再次光臨!祝您工作順利!
Guest User
Business Queen Room
Stayed in Sep 2024
Couples
4 review
3.0/5
Posted on Oct 6, 2024
The price is cheap, it is relatively clean, the style is retro and a bit old-fashioned, and the bath water is full of gold... Please pay attention to the floor drain maintenance on schedule.
Original TextTranslated by Google
Response from Property: Hello dear guests! Thank you for choosing to stay at Vienna Hotel. Thank you for your trust and recognition. Thank you for your valuable opinions. We will strengthen training and make rectifications immediately. We look forward to your continued supervision of our work and giving us a chance to apologize and make corrections.
Bujiaodeludedashu
Business 2-bed Room
Stayed in Apr 2024
Family
4 review
5.0/5
Outstanding
Posted on May 4, 2024
Very satisfied, the service attitude is very good, warm and thoughtful,
Sanitation: Super clean
Environment: Clean and bright
Unconditionally upgraded the room for members and arranged breakfast for all members
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your good comments on our hotel. We will continue to work hard to live up to your praise. Thank you again for your affirmation of the hotel. I look forward to visiting you again and wish you a pleasant journey.
Guest User
Business 2-bed Room
Stayed in Mar 2024
Business travelers
13 review
5.0/5
Outstanding
Posted on Apr 20, 2024
The room is clean and spacious. The front desk is warm and thoughtful. The breakfast is rich.
Original TextTranslated by Google
Response from Property: Dear guests! Thank you for your review. Your satisfaction is our greatest honor. We will continue to work hard to provide you with quality service. If you need anything, please contact the front desk at any time. We will do our best and look forward to your next visit. I wish you a happy life.
Guest User
Business Queen Room
Stayed in Mar 2024
Family
15 review
5.0/5
Outstanding
Posted on Apr 6, 2024
I booked this Vienna hotel for a short holiday trip. It is conveniently located within walking distance of the train station and surrounding business districts. Downstairs are many local restaurants with high ratings. The hotel rooms are spacious and clean, there is an electronic fragrance spray in the elevator, and the breakfast is rich.
Original TextTranslated by Google
Response from Property: Dear guests! Thank you for your review. Your satisfaction is our greatest honor. We will continue to work hard to provide you with quality service. If you need anything, please contact the front desk at any time. We will do our best and look forward to your next visit. I wish you a happy life.
Guest User
Queen Room
Stayed in Jan 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Feb 24, 2024
The receptionist was very nice, the room was clean and tidy, the breakfast was rich, and there was a pick-up service, which was pretty good.
Original TextTranslated by Google
Response from Property: Dear guests! Thank you for your review. Your satisfaction is our greatest honor. We will continue to work hard to provide you with quality service. If you need anything, please contact the front desk at any time. We will do our best and look forward to your next visit. Wish you a happy new year.
Anonymous User
Business Queen Room
Stayed in Jan 2024
Couples
7 review
1.0/5
Posted on Feb 18, 2024
The room smelled, the sofa was dirty, the facilities were messy, the TV stand was actually covered with napkins, the room layout was weird, there was an empty space behind the TV, and the ceiling was very low. The bed was marked as 2 meters, but the actual length that could be used was probably only 1.9 meters, and a large part of it was stuffed under the backrest. It was a really weird design. I am 1.81 meters tall, and my feet always stretched to the edge of the bed, and the quilt kept falling down. I didn't sleep well all night. I reported this to the front desk, and the self-proclaimed front desk manager called several times with an arrogant attitude to argue that the bed was 2 meters. The worst one I have stayed in Vienna in so many years
Original TextTranslated by Google
Response from Property: Dear guests, thank you for staying at Vienna Hotel. The bed area of all king-size rooms in the hotel is 1.8*2 meters, and the actual length is 2 meters. If you feel uncomfortable, you can inform the hotel and help pull out the mattress and move the pillow up. I hope every guest has a comfortable stay. If you have any objections to the room type, you can help change the room. The hotel has 7 floors in total, and we will try our best to arrange a satisfactory floor. All hotel staff will try their best to meet the reasonable needs of guests. I hope every guest will supervise and spur
Guest User
Queen Room
Stayed in Jan 2024
Couples
4 review
1.0/5
Posted on Feb 16, 2024
Very bad, the room is very small, two people can't move away, very old, the first floor is the bathroom, there are many people, the hygiene is not good, the worst Vienna, the carpet is dirtier than the street outside, don't stay here
Original TextTranslated by Google
Response from Property: Dear guest, we are very sorry for the dissatisfaction you have experienced during your stay. We will improve the problems you have reflected as soon as possible. Your opinions are very important to us. Our goal is to provide guests with a comfortable accommodation environment and the best service, and inform the relevant departments to improve the quality. If you come here next time, we hope you can book this hotel again and give us a chance to apologize. All the hotel staff look forward to your visit again! I wish you good work.
Guest User
Queen Room
Stayed in Jan 2024
Family
1 review
5.0/5
Outstanding
Posted on Feb 8, 2024
Family travel, highly recommended, very cost-effective, good service attitude!
Original TextTranslated by Google
Response from Property: Dear guests! Thank you for your review. Your satisfaction is our greatest honor. The hotel bedding is the same as that of a five-star hotel, soft and comfortable. We will continue to work hard to provide you with quality service. If you need anything, please contact the front desk at any time. We will do our best and look forward to your next visit. I wish you a happy life.
Guest User
2-bed Room
Stayed in Nov 2023
Travel with friends
2 review
4.7/5
Amazing
Posted on Dec 31, 2023
The room is clean, the service is friendly, and it is very lively when we catch the bathing activities
Original TextTranslated by Google
Response from Property: Dear guests! Thank you for your comments. We will continue to work hard to provide you with quality services and look forward to your next visit.
Anonymous User
Queen Room
Stayed in Nov 2023
Couples
9 review
3.7/5
Posted on Dec 30, 2023
I was interested in the reviews of the hotel, so I made a reservation. The room was well-cleaned and had a living environment. The amenities were also plentiful, so I was able to stay comfortably. The room was a queen-size bed without a window, and breakfast was served for 1 CNY per person. When I ordered an additional meal for my companion at the front desk, I received a free meal ticket. It may have been a coincidence, but it usually costs 28 CNY. The food was buffet-style and delicious. What was disappointing was that I put my food on my plate, but there was no vacant seat, so I had to clean the vacant table with a napkin, put the plate with the food on it, went to get chopsticks and milk, and when I returned to my seat, the waiter had already cleared away the food that I had not yet eaten. When I asked him what he had done with my food that I had put here, he insisted that he had no idea, which made me excited all morning. If I had put my cell phone on something other than the plate to reserve a seat, maybe my cell phone would have disappeared? I imagine that. If I have the opportunity to use the restaurant again, I will bring the "Meal" card with me.
Original TextTranslated by Google
Response from Property: Dear guests! Thank you for your review. Thank you for recognizing the clean and warm environment of the hotel. We will give you two free 28 yuan buffet breakfasts. Please enjoy the experience. We are sorry that there are many guests during the peak dining period. We have communicated with the guests to try to avoid peak dining. Please understand.
Guest User
Business Queen Room
Stayed in Nov 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on Dec 30, 2023
The room is clean and tidy, the front desk service is good, and the restaurant food is delicious
Original TextTranslated by Google
Response from Property: Dear guests! Thank you for your review. Your satisfaction is our greatest honor. The hotel bedding is the same as that of a five-star hotel, soft and comfortable. We will continue to work hard to provide you with quality service. If you need anything, please contact the front desk at any time. We will do our best and look forward to your next visit. I wish you a happy life.
Guest User
Queen Room
Stayed in Nov 2023
Couples
1 review
5.0/5
Outstanding
Posted on Dec 28, 2023
I often come here on business trips. The reception is very good and the room is clean and tidy.
Original TextTranslated by Google
Response from Property: Dear guests! Thank you for your review. Your satisfaction is our greatest honor. The hotel bedding is the same as that of a five-star hotel, soft and comfortable. We will continue to work hard to provide you with quality service. If you need anything, please contact the front desk at any time. We will do our best and look forward to your next visit. I wish you a happy life.
Guest User
Queen Room
Stayed in Mar 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Apr 20, 2024
The room is clean and hygienic, the environment is comfortable and improves the quality of sleep, and the service attitude is also very good. The room is clean and hygienic, the environment is comfortable and improves the quality of sleep, and the service attitude is also very good! I will choose it next time I go on a business trip
Original TextTranslated by Google
Response from Property: Dear guests! Thank you for your review. Your satisfaction is our greatest honor. We will continue to work hard to provide you with quality service. If you need anything, please contact the front desk at any time. We will do our best and look forward to your next visit. I wish you a happy life.
Mengloufuren
Queen Room
Stayed in Sep 2023
Business travelers
78 review
5.0/5
Outstanding
Posted on Oct 12, 2023
Vienna Hotel (Dunhua High-speed Railway Station) stayed at the hotel for one night yesterday and felt very good. Give it a thumbs up!
Facilities: very good.
Hygiene: very good.
Environment: good👌.
Service: very good👌👍
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for your review. Your satisfaction is our greatest honor. The hotel bedding is the same as that of five-star hotels, soft and comfortable. We will continue to work hard to provide you with quality service. If you need anything, please contact the front desk at any time. We will do our best and look forward to your next visit. I wish you a happy life!