Travelodge Dundee Strathmore Avenue

Easy, welcoming check in. Room and hotel itself in need of updating, paint peeling off walls in places, soap dispensers leaking. Beds were clean and fresh and room cleanliness was acceptable. Decent place to spend a night. Breakfast average buffet breakfast. Staff more than made up for any shortfalls as they were very attentive and accommodating and I would definitely return due to first class service.

Easy check in, Clean, friendly staff, breakfast good, good bus service to city centre. Staff very welcoming and helpful

Arrived to find the hotel looking like an run down ruin, rooms are tiny and as basic as basic gets. The exterior has paint flaking off the walls and windows where there seems to be plywood covering some of the windows (hardly welcoming) There seems to be homeless people accommodated in the hotel which is not the experience we were looking for during our last minute stay in the area. This is not highlighted anywhere on their website so be aware this before booking as the staff on reception said people did complain about it a lot but unfortunately any complaints would need to be made to the Customer Service team. Reception staff on arrival to be fair was excellent as done all she could and gave us numbers to call for Central reservation and also customer service who were no use at all and could provide no assistance apart from what the computer was telling them. We immediately tried to cancel our booking as soon as we entered and after the carpark experience but were told it would not be possible. If the website would have shown more accurate pictures of rooms and their condition and made it clear that they also assist in a homeless scheme this would have never been an option. We are hoping to get a refund and booking another hotel close by as we honestly do not feel safe in the hotel and would rather lose our money than chance staying here. This hotel should not be open to the public. The WiFi is free for the first 30 mins only then you have to pay, even the free 30 minutes is poor connectivity, elevator looks and feels like a hospital mortuary elevator. Our hotel towels had blood on them which tells you all you need to know! There were cigarette butts in the elevator where the hotel had a certain smell about it which just lingered everywhere. The entire place is tired and run down and it seems evident why this Travel Lodge is lacking the investment and tlc like the other branches. Avoid at all costs as this ruined our weekend break where we left early and returned home as we did not feel safe or want to leave any of our things unattended in the room. When checking out the staff at the hotel again highlighted that no refund will be possible which seems to be they pre scripted response to everything despite the condition of their facility and lack of transparency on it's clientele. Do not book this hotel, ever!

Still staying here. So far the main bits are the Staff are really nice and friendly and the lady cooking the food does a lovely job. Breakfast is normal Travelodge. Rooms are basic and not fully updated like other Travelodges. Bath has mastic missing. Paint on walls is cracking and peeling. Toilet seat feels like it wants to cut into you. Hole in door. Two sockets on wall with USB but nothing near bed. Pillows again for me are always a pain. It's always too low with one or too high with two. Carpet on stairwells are peeling and lifting up. Main room door has a 1" gap at base. I can hear the waste pipe within the boxing at the side which is noisy all the time. The room next door you can hear the TV at 7am. When I arrived Sunday after a 10.5 Hr journey, the last thing anyone wants to hear is the laundry truck loading. Needs Vast Improvement.

Few days break with dundee as our base, everything was clean Did think the lift was ******* though due to odd noises it made

We booked a twin room for adults. The beds were so small even teenage children would struggle to sleep on it without fear of falling off. Do not book twin rooms if you are adults. Staff did very little to help and referred us to customer service.