Dulles Hotels with Airport pickup service

We checked in fine and asked about somewhere to eat. The guy on reception recommended a nearby hotel which has an 'Irish' bar attached ('Irish' in the loosest term!) He said the shuttle would be happy to take us and we arranged a time. This went to plan and we shared the ride with 2 other people, they arranged a return journey and so did we but for a little later. Halfway through our meal the driver returned and came to our table, it was nowhere near our arranged collection time! So, we sorted out a time for him to come back later. We waited, waited and waited some more. Eventually gave up and walked the half hour back to the hotel, fairly busy roads and no footpath/sidewalk so we had to be careful. When we got back to the hotel, there was the shuttle bus, no sign of the driver and the receptionist unable to explain what had happened. Now don't get me wrong, the shuttle offer/idea is very welcome. But it has to be put into practice and done right. Had there been an emergency, an airport run was needed etc then we would have understood. But the little bus was just sat there. I see from other reviews that others have also experienced shuttle problems, fortunately ours wasn't an airport run so wasn't drastic, but for those coming off long flights it must be very frustrating, obviously something that the hotel needs to address. However, the hotel was fine, did the job, the room was comfy enough and the breakfast ok, wasn't an extensive choice but it was fine. There's also a petrol station where we got some sandwiches for our drive and they were delicious!

I was attending the AMVETS National Executive Committee Meeting at the Washington Dulles Airport Marriott the second week of March. When we first arrived we were greeted with a warm smile at the front desk. Angela P. was the perfect host and the epitome of customer service. Very personable and accommodating to our needs for our stay, went above and beyond to make sure our stay was enjoyable. Along with Erin and Darnell, the staff at the front desk and the security officers were outstanding! However, the event group leadership and staff is another story. It seemed that a certain individual was trying to make a name for themselves and in doing so destroyed a great portion of our enjoyment during our stay. I will say he and his minions provided us a memory that will be remembered for quite a long time; a memory exactly opposite of the wonderful service we received at the front desk! Kudos to Angela and her co workers!

Includes light breakfast, free parking, hotel location not far from the city