EasyHotel Dublin

Nice hotel just room a bit too small and cannot open the window

Really. Good

"You pay us money first - then we can't care less about you" - this is the true value this hotel should state from now onwards on all their official media. The Most Disappointing Experience in 20 Years of Global Travel – A Cautionary Tale for Fellow Travelers. As someone who has traveled extensively across 55+ countries on all continents, I’ve encountered a wide range of experiences — but nothing prepared me for the frustration and disappointment I faced with EasyHotel Dublin this year. This trip was meant to be a special one: celebrating my birthday in Ireland, a country close to my heart and always at the top of my travel list. I had previously stayed at an EasyHotel six years ago and remembered it as a clean, efficient, and reliable option — so naturally, I chose them again. However, a small error in my booking — just a two-day difference in the check-in date — turned into a Kafkaesque ordeal that completely derailed my trip. Upon realizing the mistake, I immediately contacted EasyHotel’s support center to request a date adjustment. The response: “We can’t help you — contact Trip.com (the booking agent).” So I did. Trip.com then told me: “Only the hotel can make this change.” I reached out to the hotel directly, hoping to find some understanding or flexibility. I was asked to email my request, which I did right away. The reply? The exact same: “Only Trip.com can modify the booking.” This endless back-and-forth continued for several rounds, each party deflecting responsibility (almsot 24 hours in calls and emails). What became painfully clear was that the hotel had NO interest in solving the problem. There was NO empathy, NO customer-first mindset, and certainly NO flexibility — just a rigid script and a cold indifference to a long-time customer in distress. What’s most frustrating is that this wasn’t a complicated request — not a refund, not a cancellation, not a reschedule across months or years — just a two-day adjustment, raised immediately after the booking. I was even ready to pay a price difference in case of price raise due to shifting days. In any truly customer-focused business, this would have been handled swiftly and professionally. Instead, I was treated like a case number, not a guest. The experience felt transactional at best, dismissive at worst. Let this review serve as a warning to travelers who assume that hotel chains stand by their brand values of customer care, flexibility, and integrity. In this case, my trust was misplaced. EasyHotel had a chance to turn a small mistake into a memorable experience of goodwill and hospitality. Instead, they made it a nightmare. Would I recommend this hotel again? Absolutely not.

Small rooms but perfect place to sleep

Nice little hotel