The Westbury Hotel

Centrally located in Dublin, the accommodation boasts convenient shuttle services to nearby attractions. Guests appreciate the warm, fast service and exceptional cleanliness, providing a vibrant atmosphere for exploration.

I come to Ireland once a year and usually stay at the Westbury for a couple of nights. It’s in a great location and has valet parking and good food. But after my most recent visit I would not stay there again. I booked a King room through Amex Platinum and asked for a rollaway bed as a king sized bed isn’t big enough for two adults and two kids. No one notified me that the room was too small for a rollaway bed so I didn’t know until we walked into our room. It took multiple calls and visits to reception, eating up precious vacation hours and straining the patience of exhausted parents and kids, to find out the hotel would do absolutely nothing to help. They offered an adjoining room for zero discount (so it would cost me double) or a suite that was also double the price. If they had reduced it by even €50 as a sign of goodwill I would have paid it but they stubbornly refused to be of any help. Honestly with Amex platinum I’m entitled to a free upgrade anyway which they wouldn’t honor. So we had a horrific nights sleep with 4 people in one bed, all waking up grumpy and exhausted and extremely eager to check out. We walked down the halls of the hotel with our luggage, noticing an extremely strong smell of mildew which the staff were covering with perfume. Awful. There are so many better hotels of the same standard and pricing - the Conrad is way better in terms of service, size of the rooms and general attitude of the staff.