Dubai Hotels with Airport pickup service

All the staff at SLS Business Bay were so accommodating and attentive. The property is so clean and modern; very picturesque. We enjoyed Privilege pool, S Bar and Fi’lia. Thank you to GM Flavin for making sure our balcony view from the room was city view perfect. The bed is extra comfortable and the big bathtub is a special addition and was definitely utilized. Thank you to Adam who was so helpful during check in. Adam’s smile was so inviting. He’s just the man for the job at front desk check in. Keep him around. Special Thank you to Laura who was communicating with me for 2 months on room decoration for a special birthday surprise. So many other staff members that were exceptional. Thanks to Emmanuel for always keeping the guests safe and greeting us every morning and evening. We had an amazing time and will definitely recommend to our friends.

The location is easy to get around everywhere. At check-in, I wanted to book a spa appointment, but was told to go directly to the spa to book it myself. And I made a reservation in person, but it was not reserved on the day of the event. Why? It is a chain hotel, safe and secure. They are just handling the guests.

Good location: 7 min. from metro Dubai Internet City 2 min. from Carrefour Supermarket A lot of cafes and restaurants near. Polite personel. Clean rooms. Water-Pool on the roof. Good tasty breakfasts. Nice view (from the room on the 13th floor).

Very nice hotel, the only thing I faced is I called room service 3 times to request for a dental kit on the third time received maybe as It was night time they didn't bring it as the third time I requested was in the morning. If your a light sleeper or can sleep if there is minimum sound as there is a disco or bar at the hotel.

They offered me a Upgrade to a suite on floor 22 with a fantastic view over the City. Burj Khalifa and Dubai Mall you can walk by feet. Everything you need is in the next surrouindings, to Jumeirah Beach 4km. I enjoyed my stay and 4 days buisiness Trip in this hotel, even when its next to the day and night buissy highways and for my opinion old fashined Ambiente

Overall it was fine to stay at the hotel for a short business trip, but the service could have been better : we experienced delayed laundry , slow response level from the hotel team, late cleaning of the room, that was at 17:00 hrs - it’s just unacceptable late, without any notice given to us on it in advance. Breakfast was average. Lady at the reception was professional, she helped me with printing work papers and always sincere make efforts to help. We had an anniversary celebration on 7 February, that I have mentioned to the hotel during check in , but hotel didn’t do anything , not even a cake that was actually communicated to me by the front office. Location is fantastic, super convenient to get everywhere. Room was clean, but I really recommend to check bath towels and replace old ones , they look really tired and not white, for a hotel that has a five star ranking it’s important to pay attention on amenities and towels . We expected a bit more , a bit disappointing to see those gaps in service.

It is interesting to experience a stay on a ship... My room (or cabin?) had a low ceiling around 2.1 or 2.2m high. The room wasn't that spacious. The bathroom was compact, and the shower box without a door open towards the toilet bowl, causing the entire bathroom to get wet after taking a shower. As for the amenities,l, disposable toothbrush is provided in the room; the shampoo, soap, and conditioner bottles are afixed on the wall type, but the handpumps were wornout so they were not coming out, so I purchased the products at the lobby's convenience store. Cleanliness, there was hair in the shower box floor, and a long hair on the top of bed lining... not mine. The air-conditioner was centralized, and l couldn't adjust (increase) the temperature. The hotel front desk is a bit understaffed. Location, I was in an event nearby port Rashid, so it was a convenient location for me, reason why I chose this hotel. The breakfast buffet was complete and fantastic, with Indian cuisine, western food, pastries, salads, fruits, juices, coffee, a cheff on-site cooking omelets fried desk Staff is very friendly and professional.

The service was very kind and helpful (especially Franz and Ganga). The atmosphere was excellent, and the breakfast was diverse with plenty of options to choose from. We had planned to visit the pool, but there was a break during the time we wanted to go, so we didn’t end up using it. Despite that, everything else was positive, and we had a wonderful experience overall!

The Mercure Hotel is great for families. We stayed in a 2 bedroom suite on the 35th floor. The views were amazing. We could see the marina and part of the palm. There is a gym and swimming pool. Small children can also play in the supervised kids' play area.

Everything was just perfect , except the room was on lower floor & just above the pool with very narrow view