Guest User
January 18, 2025
This is the five-star hotel with the worst breakfast I have ever stayed in. I don't recommend it at all.
Don't spend money on breakfast, it's outrageous. I feel that some four-star hotels have better breakfast than this one.
The front desk service attitude is very poor. First of all, when I checked in, the front desk asked two white people to check in before me, which made me feel very unhappy. Then when I checked out, I asked the hotel to check out later, and then check out at 1 o'clock. Then when I returned to the room at 12 o'clock to get my things to check out, the room card had expired. I had to go to the front desk to handle it again. The male employee who didn't even bring a work card said that there was a problem with the system. He was repairing it and would help me deal with it after it was repaired. Then I started to wait for a long time. When other employees were free, they didn't take the initiative to signal to help me deal with it. Finally, I had to go to other counters to explain the problem. Then the front desk said that I had passed the check-out time. I said that I notified you in advance to check out before 1 o'clock and you agreed, and then the other party handled it.
When I checked out, a female employee named Dia first said that there was no invoice because I booked it through Ctrip. I said I had other consumption items, and then the other party gave me an invoice with unknown charges on it. The other party did not explain and gave me a bad face, which was the image of the mean girl that often appears in the video. Finally, she said that the colleague who collected the charges would handle it. I asked her to give me the contact information. She threw a pen and paper with a bad attitude and asked me to write my email address. I said that my address was on your booking record, and now I want you to be responsible for handling this matter. Contact information, and then the other party gave me a card.
In addition, the hotel facilities are very broken. Although the decoration is mainly retro, there is still a difference between retro and shabby. For example, the toilet roll holder is about to fall off. It is obviously a new hotel, how can the decoration be so bad.
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