Anantara the Palm Dubai Resort

很好，值得體驗

超級好的酒店

Very bad, very bad, very bad, everyone must avoid this hotel. 1. I lost a skirt and shawl in the hotel when I checked in in 2023. I contacted the hotel to find it out and put it away. Who knew that when I checked in again in 2025, the hotel told me that my belongings had been lost! Very angry, very bad! Then why did you contact me by email to say that you found my lost items? You didn't leave them for me to pick up, but just found and threw them away? 2. I booked an apartment, but I didn't expect to get 2 0.8-meter twin beds. The data given by Ctrip was false. It was marked that there were 1.3-meter twin beds, but there were actually no 0.8-meter beds. We had no way to check in with 2 adults and 1 child. I went to the front desk, and the front desk told me to give her 900 dirhams, which is 1,800 yuan, to exchange for a one-bedroom apartment suite, because the bed in the apartment suite was 1.8 meters, and it was barely enough for 2 adults and 1 child to sleep. The lady at the front desk treated me like a big *****. It was clear that their one-bedroom apartment was only 1,800 RMB per room, and it was 1,800 RMB after taxes. Then you told me that upgrading to a suite would cost 1,800 RMB more? Doesn't that mean I rebooked a one-bedroom apartment for the whole family? And you didn't give me the original room! So I changed it to a discount upgrade? Aren't you treating me like a big *****? ? ? ? It means you don't give me the original room, and you don't refund it. You pay the full amount again to get a new apartment, and then the front desk tells you that you have already given you a discount price since you paid the full amount again! The front desk of this hotel really treats people like monkeys! ! ! ! Finally, I contacted Ctrip. Ctrip called the hotel on the spot to ask how big their beds are. The hotel hesitated and told Ctrip to confirm the size later. Ctrip told me that since the hotel could not reply on the spot how big the bed is, Ctrip could not process the refund. Finally, Ctrip communicated with the hotel and said that adding 500 dirhams is 1,000 RMB to change to a one-bedroom apartment. Finally, I originally booked an apartment room for 1,600 RMB, and I added 1,000 RMB to change it to a one-bedroom apartment suite, which means I booked a one-bedroom apartment for 2,600 RMB, which was originally only 1,800 RMB! I have helped you step on this pit, everyone should avoid it, don't book this hotel, don't step on this pit! ! ! ! ! ! ! Because they are all deceiving about the size of the bed, and when you go to the front desk, they will treat you like a monkey! The most disgusting thing is that I said I came to Dubai to celebrate Children's Day, and the front desk who handled it on the same day said that they couldn't send cakes if it was not an anniversary! Very bad! I went to Atlantis Hotel and they sent cakes, but I went to your Anantara Hotel to celebrate Children's Day on Children's Day and they said it was not an anniversary and they didn't send it, very bad! 3. There is another place where I was cheated, I also posted it to help you avoid it. When I checked in, since it was my second stay, I knew that the hotel only added 130 dirhams per person for dinner, and the front desk quoted me 260 dirhams per person. I said that I had stayed in your hotel before, and I knew that your buffet dinner only cost 130 dirhams, and then the person at the front desk said, then I will give you 130 dirhams! It's her front desk who wants to cheat me out of money! Can't she check my check-in record herself? The most speechless thing is that I added 130 dirhams per person, which is 260 dirhams for 2 adults. We went to the restaurant, and the restaurant told us that the room card showed that there was no buffet dinner. I even suspected that the 260 dirhams for 2 people I gave was taken away by the person who took the room at the front desk! The front desk did not enter it into the system for me, and I gave it in cash. I even suspected that the front desk took my 260 dirhams in cash by himself! Very bad! Everyone should avoid this store, I have stepped on this pit for you! It's really a big pit! Because from the moment you booked, the bed in the room was falsely marked, and then when you arrived at the hotel, you found that the bed was not the same as the one you ordered, the hotel front desk would not refund your reservation, and they took advantage of you for the second time, adding a very unreasonable price and saying that it was a discount upgrade. Finally, the front desk embezzled your money for the buffet, so you couldn't eat at the hotel restaurant! Bad, bad, bad, bad! Actually, I had a very good impression of this hotel when I stayed there for the first time. Now I'm staying there for the second time, and I didn't expect to be cheated by the hotel front desk! I will never go there again! This experience made me blacklist Anantara Palm Island Resort Dubai for life!