La Ville Hotel & Suites City Walk, Dubai, Autograph Collection

PK has been amazing . Very supportive. He is too good to be true! Really supportive he has been indeed. He is caring, attentive, and acts smartly . He was there all the times for us gives all the team the best support and with delicate consideration

Mostafa and Ileen were very helpful and nice the check in process were smooth Good location in the center with a good view. The room size was an excellent choice for families. This was an apartment The room is clean.i would like to thank the whole staff for their promot assistance.

I suppose because dubai is very busy & due to staff fatigue they forgot how to be courteous to clients but overall they are usually pleasant.

The hotel has a great location, and Hussain was extremely helpful during check-in and check-out. He was very welcoming and friendly, which made my experience much better. However, I had a disappointing experience with the hotel’s handling of a delivery. I had an emergency and needed someone to receive a package for me while I was away. The items were unwrapped, and the bag was open for inspection. A lady on the phone assured me that she had received approval from the manager to accept the delivery and pay the fee on my behalf, which I would reimburse upon arrival. Unfortunately, when the delivery company arrived, the hotel staff refused to accept the package because there was no receipt—something I was never informed about beforehand. As a result, I had to redirect the package to another hotel and ended up paying twice for delivery. Additionally, the rooms need significant updates to match the standards of a five-star hotel. The bathrooms and overall presentation of amenities feel outdated and could be improved to enhance the guest experience.