Mohammed
December 23, 2024
Their service was terrible. When I initially booked it for myself, my wife, and 2 kids. It showed 2 single bes and a king-size bed. The lady gave us only one king-size bed. When I explained about my booking, although my confirmation did Kit show any type of beds. She just paused and looked at me. I asked yes? She said I want to see this message. I responded, What message??? I just explained to you, plus the confirmation doesn't even show a king-size bed. He colleagued stepped in and gave us a free single bed. I told her do the math and how can 4 sleep in 1 king-size bed!! She was very rude and arrogant. Plus, if you ask them for something to bring to the room, it takes over 20min and 4 phone calls to remind them.