Abdulla Omran Tayram St, Al Thanyah 1, Tecom, Dubai, Emirate of Dubai, United Arab EmiratesView Hotel Details
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TIME Oak Hotel & Suites Guest Reviews
4.3/5
Very Good
53 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.4
Amenities4.2
Service4.3
Cleanliness4.3
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All reviews(53)
Positive reviews(26)
Reviews with photos/video(2)
Atique ur Rehman
Deluxe King
Stayed in Jun 2024
Family
5 review
4.2/5
Very Good
Posted on Sep 29, 2024
I really like the location of the hotel. Close to metro.
Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to hear that you appreciated our hotel's location and its proximity to the metro. We look forward to welcoming you back in the future.Sincerely,Soha MetwallyCluster General Manager
Duolaiti
Deluxe King Room
Stayed in Sep 2023
Solo travelers
22 review
5.0/5
Outstanding
Posted on Oct 25, 2023
Very good clean hotel
Response from Property: Dear Valued Guest,Thank you for providing feedback on your recent experience at TIME Oak Hotel & Suites. We take pride in providing a clean and comfortable space for all of our guests, so our team appreciates that you noticed. We look forward to seeing you again soon.Sincerely,Soha MetwallyGeneral Manager
Guest User
Deluxe King
Stayed in Oct 2023
Business travelers
7 review
4.0/5
Very Good
Posted on Dec 7, 2023
Decent
Response from Property: Dear Valued Guest,Thank you for taking the time to offer your feedback on your experience. It's wonderful to hear that you had a positive experience.We hope to see you again soon.Sincerely,Soha MetwallyGeneral Manager
Guest User
Deluxe King Room
Stayed in Apr 2024
Business travelers
2 review
3.5/5
Posted on Jun 1, 2024
The company held an event and booked a hotel here. Overall, the room was OK. However, the room I stayed in was supposed to be a large suite split into two rooms, and it was convenient nearby. The only problem was that the iron in the hotel was broken, and both of my suits were burned. When I went to tell the housekeeper, the housekeeper took the old iron away and said he would give me a solution, but then he turned his face away. A young man knocked on my door at around 10 o'clock in the evening and said that their irons were all new and I broke the broken iron. They went back and forth for a long time. In the end, it was nothing. By the way, their kettle was also broken, and they didn't admit it. Later, I tested it in front of them, and they changed it for me.
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Response from Property: Dear Valued Guest, Thank you for staying at TIME Oak Hotel & Suites and for sharing your feedback. I am delighted you enjoyed such a wonderful stay, and I appreciate you taking the time to comment.Please be assured that we will investigate this further and take steps to prevent similar situations from happening in the future. We look forward to seeing you again and having another opportunity to serve you. Sincerely, Soha Metwally Cluster General Manager
Guest User
Executive King
Stayed in Sep 2024
Other
5 review
4.0/5
Very Good
Posted on Nov 19, 2024
Convenient transportation and OK environment
Original TextTranslated by Google
Response from Property: Dear Valued Guest,Thank you for taking the time to provide your feedback.I am pleased to hear that everything was satisfactory.We look forward to welcoming you back on your next visit.Sincerely,Soha MetwallyCluster General Manager
Guest User
Deluxe King
Stayed in Dec 2023
Solo travelers
1 review
5.0/5
Outstanding
Posted on Jan 13, 2024
If I write in detail about all the goodies of this hotel, then everyone will come running here and there will be no free rooms left for me on my trip. Therefore, I will not reveal all the charms of staying in this hotel.
In general, I will say respect to the hotel! The staff is great! The food is amazing!
This is not the first time I have stayed in this hotel. I have not yet found an alternative for price and quality.
5+
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Response from Property: Dear Valued Guest,Thank you for visiting us again and sharing this valuable feedback. We appreciate your loyalty andcontinued trust in our product and service.The team will be thrilled to hear these kind words. It's truly our pleasure to be of service to all of our guests.Sincerely,Soha MetwallyGeneral Manager
Guest User
Superior King Room-Non-Smoking
Stayed in Aug 2023
Business travelers
14 review
3.2/5
Posted on Oct 3, 2023
The furniture was too old. Sofas and chairs are dirty
It sinks and so on. There is a need for repairs.
It was nice to be able to open the door to go out to the veranda.
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Response from Property: Dear Valued Guest, Thank you for staying with us at the TIME Oak Hotel & Suites and for sharing your review. Please accept my sincere apologies that you were left to feel disappointed with our service representative. I would like to assure you that we pay careful attention to feedback such as you have provided so as to take immediate steps to correct any deficiencies. I would therefore hope that your experience on this visit will not dissuade you from staying with us again. We look forward to the opportunity of welcoming you back in the near future. Sincerely, Soha Metwally General Manager
Maiwulan
Deluxe King
Stayed in Jul 2024
Business travelers
38 review
5.0/5
Outstanding
Posted on Aug 26, 2024
A very cost-effective hotel.
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Response from Property: Dear Valued Guest,Thank you for taking the time to provide us with your feedback regarding our hotel. We are pleased to hear that you found our hotel to be very cost-effective.We are delighted that you enjoyed your stay with us and we hope to welcoming you back in the future. Sincerely,Soha MetwallyCluster General Manager
2023dexiaoshuidi
Superior King Room-Non-Smoking
Stayed in Feb 2023
Travel with friends
16 review
5.0/5
Outstanding
Posted on Mar 21, 2023
A hotel with high cost performance. It is very close to the subway and it is convenient to go to any scenic spot. Also, the subway in Dubai is very user-friendly for women and children. There are two special carriages for women and children, and men are crowded outside the other carriages. You can't go to this compartment either, it's just the business compartment of the subway (the fare is the same). The facilities in the hotel are also very new and complete, so don't just look at the promotional pictures, there is no photoshopped picture of his house, but the breakfast is very simple.
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Response from Property: Dear Valued Guest,Thank you for taking the time to write your valuable review with us from your recent visit to TIME Oak Hotel & Suites.I am delighted that you had a positive overall stay with us and found the hotel's location and ambiance suitable to your liking.We are looking to welcoming you back in the near future.Sincerely,Ayman GharibCluster General Manager
Guest User
Deluxe King Room
Stayed in Nov 2023
Business travelers
13 review
5.0/5
Outstanding
Posted on Dec 7, 2023
The hotel is clean, the service is good, and the location is convenient
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Response from Property: Dear Valued Guest,Thank you for your great review.We are so delighted and proud to read your outstanding feedback. Our goal is to provide genuine hospitality service to all our guests and we are glad that you were completely satisfied on this occasion. It would be our pleasure to see you again.Sincerely,Soha MetwallyGeneral Manager
💋xibao💋
Deluxe King Room
Stayed in Jan 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Apr 20, 2024
Environmental hygiene, rush, overall feeling is good
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Response from Property: Dear Valued Guest,Thank you so much for your five-star review. We are delighted to hear that you had a positive overall experience with us. We look forward to welcoming you back again soon.Sincerely,Soha MetwallyCluster General Manager
cqmiaotiaozhu
Deluxe King
Stayed in Jul 2023
Business travelers
3 review
3.7/5
Posted on Aug 17, 2023
Service communication is a bit problematic. Ctrip is okay, but you still need to confirm each order with the supplier.
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Response from Property: Dear Valued Guest,Thank you for choosing to stay at TIME Oak Hotel & Suites for your recent visit. We appreciate the time you took to share your constructive feedback on Ctrip. Please allow us the opportunity to apologize for the inconveniences that you may have experienced during your stay. Please know that your feedback is taken very seriously and will be used to improve our operations.We hope to have the chance to welcome you back again soon.Sincerely,Soha MetwallyGeneral Manager
Guest User
Deluxe King
Stayed in Nov 2023
Business travelers
1 review
5.0/5
Outstanding
Posted on Dec 13, 2023
The room was big and the staff was friendly and helpful
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Response from Property: Dear Valued Guest,Thanks a lot for your kind words and for sharing your review with the rest of our community.We hope to have you back again in the future.Sincerely,Soha MetwallyGeneral Manager
Goodluckjay
Deluxe king Room Non smoking
Stayed in Apr 2023
Solo travelers
14 review
3.7/5
Posted on Jul 2, 2023
It's a local brand hotel...if you book a cheap room...
It is old and needs to be upgraded to a room with a living room instead of a basic room. The basic room is too narrow, so I'm going mental
Cons: The bathroom is small. The bedroom is surprisingly small
The advantage is that the living room is large. The balcony is wide and long.
You can go to a Korean restaurant on foot.
I haven't used the pool, but it seems that there are many Russian guests and there are quite a few users.
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Response from Property: Dear Valued Guest,Thank you for taking the time to provide valuable feedback about our product. We apologize that your experience was less than ideal and we hope you'll give us another chance so we can share a more positive experience.Sincerely,Soha MetwallyGeneral Manager
Guest User
Superior King Room-Non-Smoking
Stayed in Oct 2022
Business travelers
2 review
4.2/5
Very Good
Posted on Jan 31, 2023
The environment is good, but the service attitude of the front desk at night is not very good, it is very frustrating, and it took a long time in the early morning to say that I didn't see my order.
Original TextTranslated by Google
Response from Property: Dear Valued Guest,Thank you for taking the time to write a review. While we aspire to nothing short of 5 stars. We clearly missed the mark with you and for that, I am truly sorry. Please know that your feedback is taken very seriously and will be used to improve our operations. If you are willing to give us another chance, I would love to show you the hospitality that we are known for. Please let me know when you return and I will ensure you have a great stay.Sincerely,Ahmed AbdelazizFront Office Manager