MERCURE Gold Hotel Jumeirah by Accor

Excellent customer service and nice staff.

Two positives. The receptionist was very kind and polite and upgraded my room. The concierge was friendly and eager. Then: Roommis damp and smell of tobacco. Draft beer on menu but not available. Lied to me saying the bar is closed that is the reason why. Unpacked to find that an iPhone, brand new samsung tablet in a box and cellphone in a box were completely destroyed from my car to my room. Looks like a car drove over my bag. Accidents happen. Hiding it from me Is another story. To have my word questioned when I put it on the duty managers desk puts the cherry on the cake. Waiting to see what they learn from their security video and how they will try and solve this one

Nice hotel, but car pick up area is tiny

good enough

Friendly environment. Everyone are good.

Mr Abishek really helped us during our stay. everything was really good. Everyone where sweet and hellful.

Good location. Service is good also . Staff is doing their best to keep guests happy .

I have been a loyal guest at ALL(Accor) for several years, but my recent stay was quite disappointing, and a significant departure from the high standards I have come to expect. Upon arrival, I faced a frustrating delay in check-in. Despite having called the hotel beforehand to confirm my booking, I was made to wait until 4:00 PM to get into my room. This was particularly inconvenient as I had a long journey and needed to freshen up before a scheduled event. Adding to the frustration, a special request I made a week prior to my stay was completely ignored. When I brought this up at the front desk, not only did they claim they had no record of my request, but the manager's response was surprisingly rude and dismissive. This lack of professionalism and courtesy was deeply disappointing. The problems did not end there. The checkout process was equally cumbersome and time-consuming. It took much longer than it should have, adding unnecessary stress to the end of my trip. Overall, my recent experience at Mercure Mina Gold was far below par. The combination of delayed check-in, unacknowledged special requests, and an inefficient checkout process overshadowed the positive experiences I've had here in the past. I hope the management addresses these issues promptly to restore the quality of service that regular guests like myself expect and deserve. Until then, I regret to say that I will be reconsidering my options for future stays.