The Lana - Dorchester Collection

Service: There is nothing special about it, it is just average, and the service is not in line with the price of this hotel. It is far worse than Bulgari and Four Seasons. Especially the front desk has a stern face, and it seems that they are reluctant to serve you. Everything was explained only after we asked. The hotel Wi-Fi had to connect to two before connecting to the guest room Wi-Fi. The guest Wi-Fi was used on the first day. There were many bottles of glass water in the room. I drank three or four bottles before I knew that it was charged, 50 RMB per bottle. Normally, there are two small cans of water in the room. Facilities: The gym facilities are limited, which is not in line with this price. Fortunately, the environment is good and it is facing the Alfa Tower. I stayed for two days in total and there was no shower gel on the second day. Environment: The environment is great, and I was upgraded to a suite.

Disadvantages: Noise Pros: Except for the strange corridors, the room decoration is worthy of a 5-star hotel. It is more attentive than other luxury hotels in Dubai.

I checked in while having coffee at the cafe in the lobby. The staff were all friendly, the atmosphere was comfortable, and the room was clean and cute. I would like to stay here again if I have the opportunity.

A very bad experience. I booked this hotel for the rooftop pool. After checking in, I was told that the rooftop pool was reserved. Although I was in a bad mood, there was nothing I could do but ask the front desk to book it for the next day. For this check-in photo spot, we went back from outside the next day and entered the swimming pool at 5 o'clock. The hotel reserved regular guest seats, not lounge seats for hotel guests. My mood was ruined again. At 7:30, after the guests in the lounge seats left, we asked to switch. After pressing the camera for a while, we were told that there were guests here at 8 o'clock and asked us to change seats. But we are also hotel guests. Because the hotel was reserved the day before, we made all kinds of concessions, but still did not get the corresponding service. Later, when we asked the hotel management for an explanation, the hotel management made all kinds of excuses and shirked responsibility, saying that we did not explain it clearly at the time and that they booked the seats with pictures from Xiaohongshu. The service attitude was really bad. I wasted money and got angry.

We booked the lana for the 30F infinity pool. The pool experience was good, the sunset and night view were beautiful, but the experience of staying for 2 nights was very bad. We booked 2 rooms, and both had more or less problems that we had never encountered in so many hotels: 1. When I entered the door on the first day, there was a bottle of water that was drunk and only half left on the coffee table, which made me doubt the meticulousness of housekeeping 2. The toilet is the most traditional one, and there are very obvious multiple sections of urine stains or unknown stains on it that cannot be wiped off. Please be careful if you have pictures. Is this the toilet that a room that costs nearly 7k a night should have? 3. When I took a shower for the first time after checking in, I found that the shower gel was empty in both rooms... I couldn't press it out at all, and finally took a shower with shampoo... Shouldn't this be the most basic thing to check when cleaning? 4. I have been in the UAE for many days. I suddenly felt like having milk tea. I ordered a milk tea delivery. Because it was my first time using the food delivery app in Dubai, I specially wrote that it would be delivered to the front desk. I waited at the lobby door early. As a result, the delivery man told me that he was not allowed to approach the lobby and was guided to the basement. He said that a hotel waiter would deliver it to my room. I told him my room number. OK, this was understandable. But it didn’t come after waiting for a long time. I asked the front desk again, and then I was told that the hotel waiter would charge 150 dirhams (about 300 yuan) to deliver the takeaway from the basement to my room. I? ? ? ? The delivery fee for my 4 cups of milk tea was only 0.23 dirhams! So I asked to get it myself, and they reluctantly brought it from the basement to the front desk for me, and told me very seriously that it would not be charged this time, and they would definitely charge me next time... It is really hard to comment on this service, which is unheard of in hotels of this price range, or even in all price ranges. I am not worthy of living in this noble the lana 5. The ashtrays and tables on the balcony are full of ashes, and you can smell the smoke as soon as you open the balcony door 6. I turned on the air conditioner before going to bed at night and found that the air conditioner made a loud noise, the kind of sound that has been in disrepair for a long time This is the first time I have written such a long bad review of a hotel. I am not satisfied with the hygiene and service. It is a failed Dubai hotel experience. I regretted not asking to change rooms when I first found the problem. First, I was too lazy to pack up the luggage that had been spread out, and second, I was quite tired when I checked in late that night. But when I thought that there were more or less problems in both rooms, what was there to change? Changing hotels is the best solution.