Hofgarten 1824 Hotel Garni

I write to complain about the low standard of service at Hofgarten 1824 on 8th July, 2022. I could not leave my bag at the hotel when I arrived after 1100 because there was no staff at the hotel. I called the hotel and was told check-in was at 1500 and that I best leave luggage at the train station in Dresden until then. After prolonged discussion, I canceled my reservation and opted to stay elsewhere. I had corresponded with the hotel about documentation prior to my trip to Dresden, by telephone and email. I was told by the woman who took my call that she did not speak English; my subsequent English email was replied to in German, which I used Google translator to understand. All correspondence I received afterward about my coming stay was at length and in German and I did not translate it. When I called the hotel from outside the closed reception on 8th July, 2022, I believe I spoke to the same woman who had taken my call about documentation prior to my trip. Her English was good enough to explain that I had estimated my arrival to be between 1000 and 1100 and that I was after all calling after 1100; that there was no check-in until 1500; and that I could not even leave my bags at the hotel and should instead proceed to the train station to leave my luggage there if I wanted to see Dresden sights in the interim. I explained that I had not been informed that there would be no chance of leaving baggage at the hotel before check-in (I had specified in an email that I would arrive late morning, after all); and that, knowing what I now knew, I would not have booked a room at her hotel. Given the unprofessionalism of my experience thus far, I canceled my room. I was billed approximately 80 euros for my late cancelation.