Silvercraigs

The only thing worth saying was nice was the bed, the mattress was very comfy. Unfortunately the rest of the stay was a real letdown. Having not been for 2 years because of the pandemic, we were very excited to be there. Our excitement soon went. The room was top floor, no lifts, and 7 flights of stairs. So going up and down with bags, helmets, jackets, for riding our bike wore very thin. The room couldn’t be any smaller. The toilet and shower in a broom cupboard, the hand basin in our room. Just about room for the bed and once we get our gear off, it was busy. The tea/coffee consisted of a very hit or miss service sometimes they were there and sometimes they were not. When they were there, the wooden sticks that substitute for a spoon were not. The shower was cold and if you were prepared to wait 10 minutes it got warmer. No breakfast. ??? It said on a notice on the mirror, if you want clean bedding please take off a pillow case and leave on the bed, guess what? They put clean pillow cases on nothing else!!! We were there 9 days…. On the last evening, I was asked if we would like clean mugs…. As we had used the same ones since day 1 I declined… we felt we were charged a lot but it’s TT practise and race week, so it was that or don’t go. We had been let down by an agent who left it too long before telling us we had not got the house we paid a deposit for 3 years before as the owner sold it! Safe to say we would not stay there ever ever again, rather not go… and we are devoted to the TT.

Stayed at the hotel for 3 nights. We had 2 rooms and they were fantastic. Great view of the local area and sea. Bathroom and the hotel room are very clean and tidy. Free wifi was excellent. Replacement towels are provided which was appreciated. Great service as well, the owner Stuart is fantastic as well. Helped with any problems or queries. Superb hotel, would reccommend it to everyone. 10/10 I'll be staying here next time i visit.

I booked to stay at silvercraigs Douglas isle of man on 25 February 2022, for 8 march to 15 march .l received a cancellation notice from them at 21 11 on 5 march , causing me to book elsewhere at considerable cost. Being close to arrival date.Their website states if l cancel my booking within 10 days they will charge 100% of booking.So surely l am entitled to claim the difference from them between the two prices. Apparently they have a new booking system that shouldn't have booked my stay, although I received a confirmation email from them. One rule for big business and another for the little people.