Douglas City Hotels with Pools

Family vacation ruined due to a burst pipe in my sister’s room. The manager that day was completely useless. Water cane through the wall and base boards all over the floor due to a leak in the adjoining room. Before that catastrophe, the billing for the room was a total mess. They could not figure out how to apply the deposits for 3 rooms. So after hours on the road, we were greeted with incompetence trying to get checked in! I don’t know why we were treated to such poor service? Then after that, water pours into my sister’s room and the manager could have cared less about the problem!!! When my sister tried to get some form of partial refund for the River of water coming through the walls, the manager said she could not do anything about it and would have to contact the owner. After numerous phone calls to the lodge manager and owner, just silence. The owner is an uncaring greedy individual who lost our business forever. DO NOT STAY HERE. The manager is incompetent and had no ability to solve problems and the owner takes your money and could care less if your trip is ruined by the very old building and it’s leaky and broken infrastructure. AVOID THIS LODGE!