This is honestly the most disgusting place I have ever stayed. Me and some friends stayed for one night to attend the races. Had it not have been a special event for my friend, I would’ve complained the second we arrived. However we had an hour to get ready and leave. The room myself and a friend were given was vile and guests shouldn’t be allowed to stay in it. The entire room stank of smoke and was stained brown, from the walls to the iron bed and the wardrobe- someone had clearly been chain smoking in it for some time. It was so bad that we opened the window wide open from the start of our stay at 3pm and kept it open when we left at 4pm. We returned at 11:30pm and the smell was so bad that 7 hours with the window wide open hadn’t helped at all. it was still difficult to breathe in. We both woke up multiple times in the night not being able to breathe (I’m asthmatic) and decided to pack up and leave at 7am. On top of this, the beds were awful, the wardrobe stank of smoke, the bathroom vinyl had a huge hole in it, the sink was smashed, the bathroom light didn’t work and the entire ceiling was covered in mould. There honestly wasn’t a single positive. The second I got home I contacted the hotel for a refund to complain about the absolute state of this room. (This room was much worse than the others our friends stayed in although they were also horrid) At first they were really helpful and someone said I’d get a refund as they admitted they had inspected the room, they needed lots of refurb, it had been closed off for guests and did smell of smoke. I was very understanding after they explained it was under new management and they knew improvements needed to be made. However, my refund never arrived. I continued sending polite messages every few months and consistently got told this matter had been escalated to ‘customer relations’ (pretty sure they don’t exist and I’m being laughed at, at this point) It’s been 10 months since our stay and all I want is a refund but realistically this won’t happen so now I just want this accommodation to be avoided- Even if you’re not looking for anything fancy when attending stag do’s/ hen do’s/ the Doncaster races, it’s not safe and I can imagine Doncaster has more comfortable/hygienic/ less smelly bins. Hopefully the videos attached show the full situation. I’ll be looking into taking further legal action as I’ve had long term respiratory complications since this stay from spending 7 hours in this room. I honestly have no idea who wrote the 41 excellent reviews but they’re clearly friends of the owners or must’ve been paid to write them. Not to overemphasise my earlier points but I’d rather sleep in a bin/ the street/a jail cell than stay here again. I just want my money and health back. PS- these videos were taken on a high quality camera. The air quality really was so bad that the entire room was brown/smoky.
2 Reviews