Unfortunately, we were very dissatisfied with our last experience at this hotel. Due to an unfortunate booking error, we accidentally reserved the wrong date (February 7–9, 2025 instead of March 7–9, 2025). When we realized the error, we asked the hotel for a concession and were willing to pay for one night. Unfortunately, we were simply told that these were the applicable terms and conditions and that they would try to resell the room – which seemed unconvincing… Even though the rooms remained unused and no services (Wi-Fi, spa, meals, etc.) were used, we were charged 90% of the stay. As returning guests, we would have expected a little more consideration. Instead, we were treated strictly according to guidelines, with no understanding of the misunderstanding. This experience was very disappointing for us, and we would have preferred a more customer-friendly solution. We will not recommend this hotel under these circumstances.
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