Sleepymarsh
February 13, 2025
The overall experience is ok. The hotel is clean and tidy, and the room (non-smoking room) has no odor (although it was built in 2019). The restaurant staff and housekeeping staff are very friendly. We bought breakfast, and the food selection was okay, with a lot of Middle Eastern dips, fresh fruits and vegetables, etc., but there were fewer East Asian food choices.
We experienced Quan Spa, which was very thoughtful with New Year decorations. We booked a spa for two, but they didn't ask us if we wanted to take a bath. It would have been better if we could have a massage after the bath.
However, there is still room for improvement in the hotel's lack of communication with third-party booking websites. After we paid for the room for three people on our trip, we were still told when we arrived at the hotel that we had to pay for the extra bed for the third person. At first, the front desk staff was a bit cold and seemed to be blaming the guests. Although the manager finally refunded the money, I still felt a little uncomfortable.
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