Zenon Djerba

• ROOM No cleaning in the room, despite repeated requests to the hotel staff. On the day of arrival, we found a dirty room - including dirt on the bathtub, sticky cups in the bathroom with hair stuck to them, littered walkways, dirty bedding, stained bathrobes. During our stay, the room was not cleaned sufficiently even once - the dirt, including on the bathtub and bathroom cups, persisted throughout our stay. Despite our numerous requests, the staff member only once attempted to remove the rubbish from the walkway - it was shaken onto our clothes hanging on the balcony. The floor in the room was wiped (but not washed) once. The toilet had a broken, falling toilet seat. No separate toilet despite such a description in the offer. No kettle - it was not provided, despite the fact that this problem was reported to the hotel staff many times since our arrival. No mini bar even for a fee - after intervention, a dirty, cracked fridge was delivered to the room, but without equipment, WIFI in the room worked sporadically. Bathrobes were stained and smelled of grease. Insufficient change of towels. We received clean towels only 2 times. During one of many requests to the service staff, the cleaning lady tried to give us damp, used towels from the room of other guests who had left. No clean bedding. On the day of arrival, we found stale, dirty bedding. During our stay, only one pillowcase was changed once, we did not receive clean sheets or a cover. • BEACH The beach at the Zenon Hotel was very littered, there were torn garbage bags, cigarette butts, plastic packaging. Located next to the motorboat docking and rental point, which polluted the water in the sea. No possibility to rent towels on the beach, even with a deposit, because in the period 05-12.08.2024 there was no beach service, no bar, no employee on the beach of the Hotel Zenon. There were only a few dirty sunbeds, an abandoned wooden hut and a lot of garbage. No toilet on the beach. • BARS AND RESTAURANTS No bar or restaurant on the beach of the Hotel Zenon - there was only a blue, abandoned, closed wooden hut. No pool bar - the only open bar at the Hotel Zenon was the lobby bar, but it is not located by the pool. There were supposed to be 3 bars, there was only one - in the lobby with a limited all-inclusive offer. No afternoon snacks, despite the lobby bar menu stating: "Pause au Barbecue: Mini Sandwich et Mini Pizza: 16:00 – 17:00" It was not possible to order afternoon snacks (even for a fee) –– neither in the lobby bar (the only bar open) nor anywhere else, at any time. No Barbecue restaurant – there was only an abandoned place by the pool with a sign on the wall saying "Grillade, Barbecue, Pizza". There may have been a restaurant there at some point, but during our stay nothing was served there, at any time, even for a fee

Un hôtel représente un excellent équilibre entre confort qualité de service et budget. Il propose généralement des chambres bien équipées avec des lits confortables une salle de bain privee une connexion Wi-Fi même dans les chambres ,ces etab offrent un niveau de confort satisfaisant taut en restant abordable.

J'ai été agréablement surpris par cet hôtel trois étoiles l'accueil était convivial et les chambres étaient propres. Tout le nécessaire était à disposition pour un séjour confortable. Petit déjeuner était simple mais bien organisé et l'emplacement de l'hôtel est idéal pour découvrir la région Je le recommande vivement pour un séjour sans prétention mais de qualité