Green Pastures - A Hill Country Resort

The property features well-maintained buildings and a picturesque garden, along with attentive staff providing excellent hospitality. Guests appreciate the cozy, spacious rooms and cleanliness, suitable for families.

Great outdoors with below average rooms with worse service quality. Could be with the room type I went with. But there was nothing premium with the room as the name suggests. Be really careful while booking. Ask for 1st floor rooms and ask what view you would get from your balcony, of your room comes with one - get it in writing if you can. I specifically asked for Premium suite with valley view and all I got was a balcony with a view of an adjacent tree. Haggled with the Mr. Shanmugam at the check in desk and with Mr. Alwin but all they tried to resolve the issue was to upsell a luxury suite. I didn't have much hope with the level of "luxury" I would get from it, so refused the offer. Guests would be willing to upgrade when they are satisfied with they get and would like to shell out more money for a more premium experience. They shouldn't be forced to spend more just because you couldn't deliver what you promised to. Customer service 101. Staffs, it seems, are trained to say no to every ask from the guests, and they do it indifferently. Train your staffs one or two about customer service. Many instances that brought me unpleasant experience. 1. My room heater was not functioning at its first run, and they replaced it with another one with a load of gyaan on how to use it. It took me by surprise when they asked me to always use it as warmer. Why would I spend this much and use a sub-par faulty heating system as a warmer? Do you expect me and my family to shiver in the night? 2. Entrance door doesn't latch on properly and you have to slam it really hard. Called the house keeping and they educated me how push button door handle work Yada Yada but didn't really solve the issue. A cheap travelers lodge has a better door. 3. Peak of it all, I asked for a room change and the person at the check in desk made me wait down the hallway and disappeared. Had to chase him down to have him show me the rooms. 4. Staffs were ridiculing about another guest in front of me. I'm sure they would have done the same about me when I was around. 5. Total lack of coordination and ownership among the staffs especially during check in process. They were in a confusion with where I needed to park and finally had to walk long way from the parking lot to my room. I don't mind walking but the bellboy asked me to carry one of my luggages to the suite. Why don't you get another personnel if there are too many luggage? Guests are arriving at your place after a long tiresome travel. Treat them tender. They are paying you up for these kind of niceties. I have never seen such a rough check in process in any resort. 6. During check out, I made a simple request to a bell boy to ask my family waiting at the car parking to come to the reception area and relax there, while I finish the checkout process. No brownie points for the guess. He didn't. They were still waiting when I returned and he was just standing there. When I asked him, he said he was busy with transferring luggage

The environment of this hotel is simply amazing. It is surrounded by green views and the cold weather makes it nice. However, the downside are poor customer services (had to find somebody for some time for us to check in, had to climb stairs to reach our room yet nobody was there to help us bring the luggage to our room and we had to pull it ourselves), wifi is available only at the reception area and breakfast hall, etc.