Pearl Hotel

It's a good hotel but they were making renovation during the day it was loud and gave me headache they give me another room but that didn't help. .i needed to do some work and calls it was impossible. But the staff and manager were very friendly . I suggest if you want not to disappoint your guests shut down the place for a couple of days and make the renovation 24/7 till it's finished .than you avoid angry guests who stay away next time. Because they pay top price for uncomfortable stay in pearl hotel .

Awful service and bad reception staff. I booked king room but was told the booking team made a mistake a booked queen room. They said I had to upgrade which I did for my two nights. I claimed money back after paying for upgrade from my booking agent as the error. Upon checking out they said I had to pay the upgrade AGAIN?! They said when I paid on arrival I did for one night, I made it clear in here for 2 nights and will have my original kind room for two nights and claim the upgrade costs back. I already claimed when I FIRST PAID. I can’t even claim the second amount. The staff member never told me this when I arrived. She made the mistake. If I was upgrading for both nights why not just take the full payment at the end all together? Why two different payments each day? Not only did I waste 2 hours checking I wasted more time checking out trying to catch my flight because of these silly reception staff. Staff need training, no managers ever available. No resolutions. I will never book again. Also the showers don’t give hot showers, like warm at best. AVOID.

Back here again heart of the city Good hotel in a great location modern facilities staff amazing and very clean room stayed twice here now and will come back again.