Hotel Omni Residency Dhaka

Centrally located in Banani, this hotel offers clean, spacious rooms with comfortable king-size beds. Guests appreciate the friendly staff and good value for money. Close to amenities and transportation.

I do not recommend this hotel at all. I have visited 25 countries in 2024, and this is my second holiday of 2025 - this is easily the worst experience I have ever had the sad reality of experiencing. I visited Dhaka after a very long flight from London and I chose this hotel as it was in a very good location, next to the rich and posh areas of Dhaka and expected the service to be of good standard. Upon check-in, I was asked for full payment - which I paid with no hesitation as this was what I agreed to when booking. However, as soon as I checked in at 7pm (bearing in mind, the hotel messaged me what time I will check in, I advised 6pm), the reception staff member advised me only one room is available and the second room will not be available until 9pm. This was not mentioned before taking full payment. Furthermore, I was astonished how a room was not ready at 9pm when check out for guests is 2pm at the latest. I also advised the hotel of my arrival time. I was deeply disappointed with this. At 10, I went back downstairs to ask the status of the second room, and again there was no communication when the room will be ready, other than ‘soon’. We eventually was given the second room after 11:30pm which is frankly not on. I was not offered any sort of apology or compensation. Additionally, the first room we were given at check-in had its own issues. The key card did not work and we had to go to reception for someone to come upstairs and use the ‘master card’ every time to allow us access to our room. We were advised they were not able to do anything until the following morning. The following morning came and when I asked the status of the repair, reception was not aware. I told reception the issues and still no one came. On the 3rd ask, en engineer eventually came to repair the electric lock after an hour. This was around 3pm so we wasted our whole day waiting around for the engineer. Finally, our third and final day, we were deeply upset with the cheating and morals of this hotel. The evening before we had agreed on a very high price of £55 (8000 taka) where a driver would show us around Dhaka for the day and also be a guide. There are many historical monuments in Dhaka and I wanted to understand the history behind these - hence why I paid the overinflated prices. We also agreed after the tour the driver will bring us back to the hotel and then take us to the airport after picking up our suitcases. The first issue we had was that the tour was not a guided tour and so we didn’t get a lesson of the history behind each monument. Secondly, after we arrived back to the hotel, the driver advised it was impossible to fit all our suitcases in his car. The hotel staff knew exactly how many suitcases we had and said they would all fit. When we were advised by the driver that the suitcases would not fit, the hotel manager advised they have a bigger car to take our suitcases but there will be an extra 1000 taka charge. This was outrageous considering th