Henderson Beach Resort

The staff here is what makes this place exceptional! Taylor, the food and beverage manager, performs his job at a superior level. He insured we had a great experience at all the restaurants and beyond. He followed up with us, greeted us, despite working all hours of the day, and always made sure our experience was great.What a gem! Colleen, ensured that our experience at the rooftop bar and our sushi meal was phenomenal. She even made our daughter‘s birthday dinner extra special and took a care of us for evening cocktails as well. Rron and Chris, the bartenders, entertained us to the point where we were in tears. So personable and great at their jobs. They made evening cocktails super enjoyable! Mia, at the front desk, went above and beyond. When our flight was delayed by eight hours, and we were looking at possibly staying an additional evening, she went through every avenue to try to get a family of six in a room that would be comfortable. Susan, the concierge, was simply unbelievable. We had been in contact for approximately a week before arrival and she ensured that we had a balloon bouquet and flowers waiting for my daughter‘s birthday in our room. She also helped us book beach chairs. She said goodbye with a hug and even offered her home up if we had no place to stay for the night. They don’t make them like that anymore! The hotel itself was great and clean. Everyone from the Bell hop to the valet greeted us with smiles. The young men who were setting up the beach chairs were great as well. We only had one bad experience, and that was with the pool manager, Christina, who was rude to us. The rest of the pool staff was attentive, polite, and quick with our orders. Carson, the young man that was placed in the arcade, took such great care of our kids that they spent hours at a time there. He had fun with them and was definitely the highlight of our kids trip. We will definitely be back! Thank you to everyone at the Henderson!

We chose The Henderson for our daughter’s wedding with high hopes given its beautiful location and promises of luxury and service. Unfortunately, our experience fell far short of expectations on what was meant to be one of the most important days of her life. The staff at the Primrose while polite did not deliver. Key details we had agreed on months in advance were overlooked and poorly executed. Also despite the premium cost of the meal, we were served with inedible and shockingly small portion plates. Only to leave hungry and disappointed. The party left to warm up pizza from the fridge. It was embarrassing and completely unacceptable for such a special occasion. Also, other issues upon check in. They were late. The staff always was polite and said they would take care of it but never did. What matters is service reliability and follow through, in these areas The Henderson fell far short!

Dirty, run down…piss poor service. Never again. Multiple complaints…zero response. Holiday Inn service for Four Seasons prices.

The service was amazing. The guys helped us out so much. So kind and helpful respectful guys thanks for the help. Didn’t even hesitate to help

We also wanted to give a big shoutout to Domjon at the beach cabanas! During our stay at Henderson Beach Resort the week of June 16th, we saw him out there multiple days, and he was always incredibly kind, professional, and attentive. He helped get our beach chairs set up, made sure we had everything we needed, and checked in on us with such a friendly attitude. His great service and positive energy really added to our experience. We truly appreciated him! And thanks again Sebastian! Best service ever! Also a shout out to the bartenders RRon and Luis! You made our stay memorable and you provided nice service and it was fun! Thank you Dexter from the outside beach bar…he was the best!Funny and made our days on the beach funner! Good guy! Hatie is so so so sweet. We had such a great stay!

Anthony and Matt were so helpful, they were awesome! They helped us get set up with the chairs and towels and because of them, we were able to enjoy our day at the beach!