Holiday Inn des Moines Dtwn - Mercy Area

Where to begin... 1. Windows are operable and do not fully close/seal. The room was hot, humid, and noisy from the expressway. Had to get a box fan from the front desk to circulate air and block noise. 2. Coffee bar was a filthy mess every morning. Wish I had taken a photo. Coffee dispensers were empty... 3. Parking lot to the hotel is CLOSED. Guests are invited to park and haul their suitcases and belongings from a lot adjacent to the hotel or park on the street. 4. Pool had no pool towels, and we had to go to the desk to get whatever they could offer. Small inconvenience, but just another frustration. 5. Room keys repeatedly failed. We visited the desk at least 3 times for a new card. 6. Rooms are outdated. If you want to charge $175 a night, offer your guests some decent aesthetics. The beds were comfortable.

We walked in our room (highway side) and our 15 Yo son said, “The window must be open.” When a child notices the Highway noise that immediately, bad news. Checked window and it was closed. Hotel is located at highway interchange downtown. Six plus lanes of traffic sort of sun grade with concrete walls that just shoot the noise straight up to the hotel. It was May and maybe this is why there were so many motorcycles doing their best to make as much noise on the highway as possible. Also cars doing the same. Now add that there is a hospital nearby and sirens day and night. Top this off with railroad horns from tracks in downtown. It appeared there was zero effort to fit windows with noise reducing glass. The walls must have also been thin because you could hear neighbors from above and adjacent and also everything in the hall. If you need a good nights, rest this isn’t the spot! I will say hotel staff was amazing (especially Cody in restaurant) and rooms were very clean but a good nights rest is too important to offset poor sleep with courteous hotel staff.

Average at best It was okay. Overpriced for what the room was. Very crowded, and not updated at all. Bed creaked every time we sat down. Little holes and Knicks in the ceiling. Window wouldn’t close all the way and was very loud with traffic. Glad it was just a one night stay

Nice staff. Old rooms,old carpet & drapes etc....will not stay there again because it was too expensive for the quality. Ice machine on our floor didn't work.

Overall was clean and an easy/simple stay. The beds, however, are absolutely terrible. The springs or frame are uneven and you dip to one side, very uncomfortable and definitely need replaced. I won’t stay here again simply due to the beds. The bathroom is clean but small, and when you shower the whole floor gets wet. Lastly, the parking lot was closed which was more of an inconvenient surprise than anything and would have been nice to know ahead of time, but at least they had signs up and easy directions to their temporary parking lot that was right across the street.