Songtsam Meili Lodge

Songzan's location and offline service are still as good as before. What I want to complain about here is Songzan's reservation department. The female employee who answered the phone felt completely ***, and the reply message showed her lack of training. My complaints on WeChat + email + public account fell on deaf ears. It was a very disgusting reservation experience.

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I came here because of its reputation. The first place I booked during the whole holiday was Songtsam Meili, but I was so disappointed. I think if I were to choose again, I would choose other wild luxury hotels in Meili Snow Mountain🏔, and would not choose this one again. I make a factual commitment to the following and am willing to take all responsibilities. Because of the importance of the itinerary, this is the first self-driving trip for our family after the epidemic. All the hotels I booked hope to choose the best in the same category. The hotels I booked would call me the day before, + WeChat to inform me of the hotel's services and precautions. Meili Songtsam did call, but the tone was very casual, and WeChat did not actively add me. After nine o'clock, there was no service process of Songzan. Our family of three stood, and the front desk did not send a cup of hot water or refreshments. Instead, they directly said that there were three of us in total. There were no slippers in the room. We would be given a pair of cloth shoes each, but it was a bed, and we needed to add 500 yuan for the big bed fee. I looked at the Ctrip booking page, and there was no mention of these at all. Moreover, I booked a deluxe double bed room for more than 3,700 yuan. In addition to the double bed, there was an Arhat bed inside. I proposed that we did not need an extra bed. The youngest girl at the front desk said in a stiff tone that disposable toothbrushes and disposable supplies could not be provided, and slippers could not be provided to us! At this time in the hotel lobby, the girl said these words in a stiff tone and a heavy voice. I felt that many people around looked over. I felt very incredible. The night before, we stayed at Songzan Linka Songzan Hotel, and the service staff was very considerate and helped us prepare an extra quilt. However, after I finished speaking, she immediately said that every hotel is different! You also said that this is not our hotel! So far, my inner feelings have been affected. Traveling is to make people happy and joyful, not to book a luxury hotel for one night and argue with you about a quilt in the lobby. I said that I would communicate with Ctrip customer service. If we can't check in, we will cancel and stay in other hotels. She immediately said loudly, then you and Ctrip should call! We sat in the hotel lobby for ten minutes and felt very uncomfortable. I didn't expect to get such a service experience in Songtsam Meili, and it was before the Spring Festival. I didn't expect the hotel service of the two Songtsams to be so different. I don't know what gave the confidence to Deqin Songtsam Hotel, is it the beautiful Meili Snow Mountain, or a fan of Songtsam like me, one less is not a small number? Because the road to drive up is too dangerous, only one car can pass, and it is a rotten stone road without guardrails. I was trembling when I drove up. It was almost dinner time when we checked in, so I took the initiative to ask the front desk who didn't care about us, can we really not check in? Another boy and the slightly older receptionist replied to us and said, "Yes, yes, yes." Only then did we check in. I told you what happened, which is also part of the experience of the trip. I was happy all the way. I didn't expect there was a bug here. It also reminded me that I can't just look at the brand when booking a hotel, but also look at the reviews. Finally, I had dinner in the restaurant. It was charged according to the seat. It was also quite standard. There were not many special features. The service was much better than the front desk. This is my feeling about Songzan Meili. But the snow-capped mountains are really beautiful. I am still very happy to see the golden mountain in the sun. If I come to Meili again next time, I will book the best snow-capped mountain hotel. I hope that more high-quality wild luxury hotels can surpass Songzan Meili and rank in the top three. Come on!