Central Heritage Resort & Spa Formerly Fortune ITC Resort
1 night
Rooms and Guests
1 room, 2 adults, 0 children
All Properties in Darjeeling
Central Heritage Resort & Spa Formerly Fortune ITC Resort
The Mall Road, Robertson Rd, Chauk Bazaar, Darjeeling, West Bengal, 734101, India
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With a stay at Central Heritage Resort & Spa, Darjeeling in Darjeeling, you'll be within a 10-minute walk of Aloobari Gompa Monastery and Botanical Gardens. This spa hotel is 0.6 mi (0.9 km) from Darjeeling Himalayan Railway and 0.6 mi (1 km) from Raj Bhavan.Show More
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Amenities
Bar
Table tennis room
Kids' club
Massage room
Spa
Billiards room
Airport drop-off
Wi-Fi in public areasFree
All Amenities
Property Description
With a stay at Central Heritage Resort & Spa, Darjeeling in Darjeeling, you'll be within a 10-minute walk of Aloobari Gompa Monastery and Botanical Gardens. This spa hotel is 0.6 mi (0.9 km) from Darjeeling Himalayan Railway and 0.6 mi (1 km) from Raj Bhavan.
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3/5
Cleanliness3.0
Amenities3.0
Location3.0
Service3.0
All 40 Reviews
Surroundings
Airport: Bagdogra Airport
(70.2 km)
Train: New Jalpaiguri
(73.3 km)
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Rooms
Guest Reviews
Services & Amenities
Policies
5
Club Room
1 Queen bed
Non-smoking
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8
Suite
Bedroom 1:1 Queen bed
Non-smoking
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7
Superior Room
1 Queen bed
Has window
Non-smoking
City view
Mountain view
Towels
Electric blanket
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2
Standard Room
1 Double bed
Non-smoking
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3
Deluxe Room
1 Queen bed
Non-smoking
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2
Garden Club Room
1 Double bed
Non-smoking
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Guest Reviews
3/5
40 reviews
Verified Reviews- Cleanliness3
- Amenities3
- Location3
- Service3
Average for similar properties in Darjeeling
Guest User
January 19, 2025
The location of the Resort is superb as it is on the Mall Road and 5 minutes walk from the Darjeeling Mall. We booked two rooms from 27-30th Dec 2024. The view of snow peaks was excellent from the rooms. One room was on 3rd and the other on 6th floor. Upto 4th floor, lift is available, above that no lift facility. So, careful about aged persons while booking your rooms. Rooms are clean and well spacious. But service is not up to the mark.
Guest User
December 28, 2024
The location of the hotel is perfect.. close to mall road and 2 mins walk to glenarys. We were 3 families with senior citizens and small kids and had booked directly from their website 3 premium rooms with mountain view. Allthese rooms were on the 5th and 6th floor . The view was amazing but the rooms were soo small and not as per picture and photo shown in the website. Only room no 310 was as the picture shown in their website for premium rooms. Others were small and congested. We had asked for room heaters and surprisingly they charged extra for the same. Room no 309 310 windows had gap in them and continuously cold wind was coming inside and the room was always cold. These premium rooms are located in the 5th and 6th floor and lifts are available only till floor 4th. The steps are not of standard size and very big... Very difficult for kids and seniors citizens to climb. Hot water wasn't available initially inroom no 309 but then later after lots of call to reception the same was repaired. Exhaust of the bathroom is to the walking are of the floor and so people walking there can have an amazing fragrance 🙄
Camper15741011664
December 11, 2024
The approach of hotel to the mall road is easy,can enjoy hustle bustle of the mall whenever feel like , when back a soothing tone of piano welcome you ,can relax , food is so homely and provide all your necessarity,staff of the hotel are very welcoming , readily giving their services
Climber10463684162
December 11, 2024
A memorable experience at the hotel. Excellent location n interior of the room n restaurant n other amenities. Very good breakfast with good spread and fruits etc with good choices. We got items in lunch and dinner as per our choices. Very serene atmosphere within the hotel.
Adventure32838696180
December 11, 2024
The hotel is near to Mall Road…everything is easily accessible…staff are very cooperative, polite n friendly….we had breakfast n lunch…Food was awesome…overall is was a great choice for comfortable stay in Darjeeling at central heritage resort n spa
Raviberlia
December 11, 2024
I had gone with my family members to Central Heritage Resort & Spa, Darjeeling hotel and had a good experience staying in the hotel. The hotel has a feel of old heritage and grandeur. The rooms are huge in size and staying in hotel brings a feeling of royalty and plus you get more than you bargained for in terms of hospitality, customer service, fooding, cleanliness, staff behaviour, etc. The hotel has lots to offer for kids in terms of playroom and my kids really loved spending time in the hotel. It also has majestic firewood place in rooms which is something rare to find in hotels for a cosy evening time with your dear ones. The hotel is centrally located and near to the main market and is easily accessible. Nothing to complain of as my stay ticked all the checkboxes of a good quality hotel at a fairly reasonable price and I would surely recommend this hotel to my friends and relatives and am sure looking forward to my next visit.
madhurima a
December 11, 2024
I stayed at this property recently with my parents. The hotel with its wooden floors and interiors provides a cozy ambience perfect for the chilly weather we experienced. The staff were quite understanding and took care of our smallest need from providing food as per our preferences to making sure that we feel warm and even lit up the fire in our room's fireplace. One thing that impressed me was the immediate action that was taken when we experienced some flooding in our bathroom. They repaired it within 15-20 mins. Overall I would sum up the experience by saying it was a home away from home. Thank you
Guest User
December 4, 2024
The only advantage of this property is its location, and that's all. The rooms are miniscule. The photos you see advertised everywhere are all photoshopped. The only thing bigger than the rooms here is the gap between their promises and reality. The website mentions that an elevator is available in the annex building, but they don't mention that it's only for the first 3 floors. Room service is the lousiest (I think they outsource it), and the front desk is more eager to sell tour plans than provide solutions. Oh, and the 'complimentary breakfast'? A comical performance of chaos and confusion. In short, this hotel is a lesson in how not to run a hotel. Trust me, you'll thank me later."
Guest User
November 7, 2024
Our stay at this hotel was a huge disappointment, especially given its reputation as a former ITC property. Upon arrival, we were dismayed to find our rooms not in the main building but in a separate, dilapidated structure that resembled a local lodge. The rooms were situated above a garage in a filthy, unhygienic environment—dark, stuffy, and reeking of dampness. The lack of cleanliness and ventilation made the space almost unbearable, with smelly, suffocating rooms that were far from the standards we expected. I strongly advise anyone considering this hotel to avoid it at all costs unless you want to ruin your vacation. It felt like we were completely deceived by the management’s false representation.
Services & Amenities
Most Popular Amenities
Bar
Table tennis room
Kids' club
Massage room
Spa
Additional charge
Billiards room
Airport drop-off
Additional charge
Wi-Fi in public areas
Free
Car rentals
Conference room
Additional charge
Playground
Airport pick-up
Additional charge
Multi-function room
Luggage storage
Restaurant
Business center
Wake-up call
Gym
24-hour front desk
Currency exchange
Bar
Table tennis room
Kids' club
Billiards room
Conference room
Playground
Restaurant
Restaurant
Restaurant
No additional info available
More Amenities
Internet
Wi-Fi in public areas
Free
Parking
Parking
Transportation
Shuttle service
Additional charge
Airport drop-off
Additional charge
Car rentals
Airport pick-up
Additional charge
Business Services
Fax/copying service
Conference room
Additional charge
Multi-function room
Wedding service
Business center
Multimedia display system
Front Desk Services
Tour and ticket booking service
Safe at front desk
Concierge service
Express check-in and check-out
Luggage storage
Wake-up call
Currency exchange
24-hour front desk
Languages Spoken
English
Hindi
Food & Drink
Bar
Room service
Convenience store/kiosk
Public Areas
Garden
Smoking area
Picnic area
Elevator
Health & Wellness
Table tennis room
Massage room
Spa
Additional charge
Billiards room
Gym
Activities
Gaming area
Cleaning Services
Ironing service
Additional charge
Dry cleaning
Additional charge
Laundry service (on-site)
Additional charge
Clothes dryer
Facilities for Children
Children's meals available
Kids' club
Playground
Kids' board games/puzzles
Safety & Security
First aid room
Smoke detector
Fire extinguisher
CCTV in public areas
Intruder alarm
Security personnel
Property Policies
Check-in and Check-out Times
Check-in: After 14:00
Check-out: Before 11:00
Front desk hours: 24/7
Child Policies
Children of all ages are welcome at this property.
Additional fees may be charged for children using existing beds. Add the number of children to get a more accurate price.
Cribs and Extra Beds
Extra bed and crib policies may vary according to room type. Please refer to the room type details for more information.
Breakfast
TypeAmerican, Asian, Continental, Full English/Irish, Vegetarian
StyleBuffet, Boxed/packaged food
| Age | Fee |
|---|---|
Adult | Contact hotel |
Additional breakfast fees are not included in the total and need to be paid at the property.
Pets
Pets are not allowed
Age Requirements
The main guest checking in must be at least 18 years old.
Paying at the Hotel
- Cash
Property Description
- Opened: 1899
- Renovated: 2022
- Number of Rooms: 62
With a stay at Central Heritage Resort & Spa, Darjeeling in Darjeeling, you'll be within a 10-minute walk of Aloobari Gompa Monastery and Botanical Gardens. This spa hotel is 0.6 mi (0.9 km) from Darjeeling Himalayan Railway and 0.6 mi (1 km) from Raj Bhavan.
Relax at the full-service spa, where you can enjoy massages. Additional features at this hotel include complimentary wireless internet access, concierge services, and an arcade/game room.
Grab a bite at Orchid, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Wrap up your day with a drink at the bar/lounge. Breakfast is available daily for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this hotel consist of a conference center and 2 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Stay in one of 47 guestrooms featuring LED televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and bidets. Conveniences include phones, as well as safes and desks.
Relax at the full-service spa, where you can enjoy massages. Additional features at this hotel include complimentary wireless internet access, concierge services, and an arcade/game room.
Grab a bite at Orchid, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Wrap up your day with a drink at the bar/lounge. Breakfast is available daily for a fee.
Featured amenities include a business center, dry cleaning/laundry services, and a 24-hour front desk. Event facilities at this hotel consist of a conference center and 2 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours), and free self parking is available onsite.
Stay in one of 47 guestrooms featuring LED televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and bidets. Conveniences include phones, as well as safes and desks.