Sirios Village Hotel & Bungalows - All Inclusive

Nice area with super friendly staff. Perfect location with pool, though a bit cold in May. Snack bar had nice pizzas and sandwiches, soft ice and popcorn machine. The food was sort of the same, a lot of stew-like food and rather boring and tasteless which is sad as this is a rather big aspect in the all inclusive genre. Perfect for small children families with not so high food standards.

Beautiful place, great food, perfect sandy beach, I absolutely love the hotel. The pool for the kids is actually for a bit older kids than mine (mine was 7 and 6 and the mushroom was too sloppy and not so enjoyable as it looks at the photo). But all other things were great and I truly recommend the hotel for any family!

Really good to visit this hotel again and again. You can't find anything cleaner than this and with more observant personnel. They are, from top to bottom, always helpful, smiling and doing their best to help whatever problem you might have. Just to mention a few: Nektarios and his staff in the reception, Evi and all other smiling persons in the restaurant, Antonis and Maria in the bar and last but not least the professional staff cleaning our rooms! There is a reason for coming back, thank you so much!

I can’t really fault the hotel in terms of service. They really are very efficient, the buffet is always stocked up, the hotel is very clean. Whilst we were there there it rained bring big sand into the pool and across the whole hotel. The staff worked incredibly hard to make sure it was clean and tidy once the sun came out. The hotel staff were friendly and very efficient, the lady in the kids club seemed to really enjoy being around the kids which is lovely to see. The buffet was really excellent, so much choice for my fussy kids. Rooms lovely and spacious. Only slight fault for me was the location didn’t have loads of restaurants within easy walking distance, there were some but it meant walking on busy roads often without pavements and with young kids I found that a bit stressful. But as it’s all inclusive you don’t have to do that. I just like to explore outside of the hotel. Great hotel for families with young kids, I would really recommend it.

Great food, and the Hotel looks better in real life than in the pictures. We spent some days by the pools, and others at the beautiful beach a short walk away. Easy access to Chania by bus, and I loved my run to the old town (5 km each way). Highly recommended!

Extremely rude staff. While we were eating dinner, the restaurant manager began talking about us and pointing to our table to other staff. She then sent waiters over 3 times to ask if we were finished eating which we hadn’t. After that she came over herself and screamed in my face saying we cannot take food away. I also saw flies crawling all over the food in restaurant, I informed one of the waitresses who just fanned away the flies rather than changing the infested food, she then proceeded to leave the contaminated food there for others to eat. I was horrified for the complete lack of concern for general food hygiene standards. This whole experience this was extremely upsetting, the restaurant manager made us feel extremely unwelcome and uncomfortable the entire time because of the constant stares and this particular horrible experience, alongside many other factors we left immediately and booked another hotel. This hotel is below 4 star standard, it’s closer to a 2.5 start. The hotel is old, dated, dingy and has no privacy. The private pool which we paid extra for was very disappointing because the view was overlooking someone else’s hotel room door opposite, this did not feel very private. The safe in the room did not work unless you paid for it, I have never experienced a hotel where the safe could not be opened for free. The wifi in the room did not work at all, I couldn’t make calls and I was forced to stand outside of my room to do so. The phone in the room was broken when we arrived. The location of our room was right next to a construction sight which was unsightly and on the hotel website you can’t see this from the pictures online, be warned that you will be surrounded by construction and other peoples houses as soon as you step away from the hotel. The hotel did not look anything like the pictures on the website advertised, the photos were very deceptive and I was very disappointed when I first arrived. I booked this trip for my birthday and Sirios Village ruined my trip so much that I decided to move hotels, I am very disappointed about the service and the whole situation. I spoke to the hotel manager Nektarios and he told me he would find out if I could get a refund for the 3 days where I did not stay at the hotel, I have since sent numerous emails and I have completely been ignored. There has been no compensation whatsoever for the for the issues caused and for the terrible service, I strongly recommend avoiding this hotel at all costs.