Guest User
November 18, 2024
Facilities: The room is very spacious and comfortable, with complete facilities, floor heating, and good conditions in all aspects
Health: Very good
Environment: On the mountain, relatively quiet, with a good view outside the window. But there is nothing to eat around, so you need to drive a few kilometers down the mountain to Bamei Town.
Service: Everything else is good, but the service is hard to say enough. I couldn't find anyone from the moment I checked in. There was no one at the front desk to check in. The phone number I left on Ctrip was wrong. I called a ******* restaurant out of nowhere... After shouting in the yard for a long time, a middle-aged ******* man came with a little girl. , the adults couldn’t speak Chinese, so they had to rely on the little girl to translate. They didn’t understand the order situation on the platform, and communication was very difficult. Later we found out that this was the boss’s father, so we called his son and we finally had someone we could talk to. . The boss's WeChat account was added later, and he also provided us with some useful information, saying that if we have any questions, just contact him. There was a thunderstorm that night and there was a power outage. I couldn't reach anyone through WeChat messages or calls after 8 o'clock in the morning. The floor heating stopped, the water on our third floor also stopped, and the toilet couldn't be flushed. I couldn't find anyone to find out about the situation. It was me. I called the customer service number of State Grid to find out the situation... This is really the first time I have encountered a B&B like this. I am not angry because of the power outage. It is understandable if there is an accident. At least you have to have a reliable person in charge to talk to the guests in the store. Communicate?
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