Rosewood Mansion on Turtle Creek

Very comfortable bed!

This is our go to hotel for our trips to Dallas. It is always a comfortable stay and the Mansion is centrally located.

You are treated like royalty on each and every stay. Service is absolutely beyond expectations.

Just a fantastic experience. The room was spectacular, bed was super comfortable, room size was excellent and the bathroom was terrific. Hotel staff are fantastic, especially the bartenders in the bar. Very friendly and accommodating. The restaurant is amazing. Beautiful rooms, and delicious menu with extremely helpful staff. I would come back to Dallas just to spend a few days here. Such a treat.

Warm hospitality and impeccable service. Beautiful public spaces. Our room was elegant and very comfortable with superb service. The restaurant was terrific- make sure to get a table in the old library. Concierge team headed by Mary were exceptional. Highly recommend this classic, beautiful hotel.

My third time here, and likely my last. They did however give me a great room assignment based off of the preference call that I made prior to arrival. I am noise sensitive and they assigned me an end-room on the top floor; the entire four day stay was peaceful. And head Concierge Mary is the gem of the hotel; so personable and caring. The front, outside services team is leaps and bounds better than my stay a couple of years ago. Steve was wonderful as were the rest- all very proactive, friendly and welcoming. Again, a big difference from a couple years ago. And they still offer the Lexus driving program which is a great perk of staying at the Mansion, Dallas There was a horrific smell throughout the top floor guest hallway, especially towards the end where my room was. I went down two floors to check if all hallways smelled like this now, and that wasn’t the case. I can’t believe the staff did not notice this nor do anything about it for days. Additionally, the hallway by the gym has old worn carpet, which is a couple years past its replacement requirement, and I just don’t know how they think this is OK. Also smells bad when you enter the locker rooms by the gym. And then for the gym; it is no where near adequate enough for a hotel of the stature that the Mansion once had. A couple aloof, gentlemen that work at the desks in the lobby. This is not necessary, nor appreciated. My first night there I ordered room service and after almost an hour, waiting- at nearly 10 PM, I called and they said it was minutes away. The next morning I called and asked them to please escalate and maybe do something about the charges and they never did, because at check-out they were still there, and I had to request them to be reviewed and possible adjusted. The hotel is in such a wonderful, quiet location right outside the city center in beautiful Turtle Creek and it’s a shame that it’s not quite what it could be.

Property was underwhelming for the price. Some of staff was not very accommodating.