Wingate by Wyndham Dallas Love Field

Convenient Location: Frequently praised for proximity to tourist attractions and ease of access .

both front desk men were so sweet and attentive and knowledgeable! I would definitely come back to this location just because of them. They didn't complain, were ready to work, and the younger one always stood up when someone approached the desk or came into the hotel. His smile was everything. You could tell that he's a passionate guy. The lady who set up the breakfast bar was superb with her customer service. She kept the bar clean, made sure people wore gloves before they touched the serving spoons, and walked around the dining area to make sure everyone was doing okay with their food. Even housekeeping were so sweet! They could barely speak English, but they were mannerable, respectful, and they cleaned my room as if i wasn't even in it. They were prompt and very professional. When I asked for extra towels, I received a smile and two large towels and two small small ones. No attitude present. I'm definitely coming back to this Wyndham!

I would like to recognize the individual who worked the front desk when I arrived, he did a great job getting me checked in and resolving my problems. Overall, the hotel is in terrible condition. One thing that stood out as soon as I entered is the lobby. This is a non-smoking hotel area, but it reeks of smoke. So much so that I would have left and stayed somewhere else if I had another option (due to a late night cancelled flight, I couldn't find another hotel). The smell was worse in the first room I was checked into and it had terrible stains on the couch, bed and the foot stools for the couch. The air conditioning control unit had been taken off the wall and was missing. The actual AC unit under the window did not work. I had to return to the front desk to get assistance. The individual at the desk tried to find the control unit and to repair the AC unit, nothing worked. I was transferred to a second room and it was a mirror of the first except the AC unit worked. The bed, couch and stools were completely stained, the bathroom caulking was moldy and the bottom of the bathroom door was moldy and rotten. It was so bad I actually took pictures to show my family how bad the room was. The smell in the room was horrible, the smell of smoke was terrible. Fortunately, due to my travel arrangements, I only had to stay in the room for ~5 hours but I will never stay at that hotel again. I had a headache all morning from the smell of the room. This hotel is not a good representation of the Wyndam Hotels. It need to be completely renovated. There is no way I could recommend anyone should stay at this hotel.