Tropicana Inn and Suites

dirtiest hotel ever

Pretty simple basic motel. Not a holiday Inn or Hilton. Room walls definitely need to be cleaned. Shower appliances are out dated need to be upgraded. Nuthin around the hotel hopefully you have a car. Front desk staff very pleasant. Over a clean hotel no breakfast.

Booked a non-refundable reservation on Easter eve at this establishment because I had an early morning flight out of Dallas Love Field airport. Got to the hotel just after 11:30pm, after driving for almost 4 hours that day to visit family. Gave the night desk person my name, and he proceeds to tell me that they canceled my reservation and sold my room to someone else. I asked him how that was possible, when I booked through ******* and that my reservation was guaranteed? Then he just "shooed" me away, like I didn't matter to him... on Easter eve, just before midnight. I called ******* to try and fix this, since I was 1,500 miles away from home w/o a room now, and when they tried to call the hotel to speak to him... he just let the phone ring. This place isn't worth the risk of being stranded. And by the looks of it, I'm not the only person that they've done this to. I've stayed here once before in the past, and I can tell you from experience, any reviewer that gives them 5 stars is lying. Maybe 3 or 4 stars if they actually don't sell your room out from under you... but nobody rates a "rock 'em sock 'em" 5 stars!