Hampton Inn & Suites by Hilton Dallas I-30 Cockrell Hill

All very nice and very good for the kids and family and the room is very good

General Manager Shannon Murray and Owner Sam Patel are utilizing deceptive methods to operate this facility. The Hotel website clearly states that they accept cash. The refused to accept cash despite me have a major credit card on file. They claimed it was a security policy, however the clerk at the time of check out informed me that she would " break the policy " for me. This was after I requested the policy of not taking cash in writing. I attempted to address solve this issue with Shannon and she informed me that I was " banned " from the hotel. I reached out to the owner and ask for an explanation and he declined.

I was just there for the weekend. Booked 2 rooms. I was arriving late and call to allow my mom check in since she was already in town. Glad she able to do that even though the rooms were under my name. The staff that took my call was so courteous and helpful.

Quick, efficient, and helpful in getting checked in.

Can't trust housekeeping Left an item in the room, was told room was cleaned and nothing was found by housekeeping, hard to believe that from the time we got in our car by the front door to our next stop this particular item came up missing. Housekeeping was very dishonest.