Hawthorn Suites by Wyndham Dallas Park Central

Don't squander your money or time here. My fiancé and I had reserved a week's stay at the Sonesta Suites on Alpha Road. We were met by a lovely lady staffing the front desk when we arrived. Unfortunately, she informed us that the pool will be closed throughout our stay. We were disappointed because one of the reasons we chose this hotel was because it had an outdoor pool. We kept our reservation, put our luggage in the hotel, and headed out for the day to explore Dallas. We didn't observe anything until the second day... - stains on both the bedroom curtains and the living room curtains - the tv in the living room didn’t work - the fridge wasn’t working - there was MOLD and small black bugs in the ice machine - none of the outlets in the kitchen worked - the phone did not work. It wouldn’t even call the front desk - the room smelt like a combination of ****, smoke and musk - kitchen countertop looked like it could break in half when put under the smallest pressure We went to the front desk and requested a room change. A young gentleman generously aided us with this, and we moved two rooms down. We discovered the AC wasn't working after moving all of our possessions into this newly allotted room. Because Texas was experiencing a heat wave during our trip, enduring a week without a pool or air conditioning was not what we paid for. Unfortunately, we had no alternative but to request a refund and stay at a different hotel for the duration of our visit. The refund was issued for the remaining days. The only reason this hotel deserves a star is because of how polite and helpful the front desk greeters were.