The Highland Dallas, Curio Collection by Hilton

Taylor at the front desk was amazing! Friendly, helpful and professional. I will definitely come back to this location.

Noe was amazing and beyond helpful. I would stay here again! He is the front desk manager and assisted me with a unique printing task. He was very kind.

Taylor helped me so much with charges that were confusing. She helped clear things up and explained them so well. She also went above and beyond by telling me great spots to stop by on my way to Houston. I will also comment that her energy is the best. When I came on the first day it felt like a regular hotel but the moment I had her help me, it made this hotel more enjoyable and pleasant. Thank you Taylor!!

Upon check in my room wasn’t ready and I had to get some work done. Although they were doing work in the lobby that was fairly noisy Taylor accommodated me and made sure I had a quiet place to get my work finished. Excellent customer service.

Disgusted and disappointed I attended SMU in the 90's and was always curious about this hotel and was excited to try it with my family when we were visiting for Christmas. However we were quickly very disappointed. The building was under construction when we arrived, which was never mentioned when we booked the rooms. I understand improvements need to be made, but advanced notice of this type of thing should be absolutely mandatory. We could hear banging and noises during most of the day. When we got to our room, there was an overpowering smell of intense cleaning products, which gave our entire family headaches and sore throats. We had to request a fan and open the window to attempt to blow the smell out of the room, but this didn't really work at all, so we suffered a long night. We also saw what appeared to be an old leak from the air conditioning unit that had been badly patched and painted over. Perhaps black mold being covered up with paint and cleaning products? There was also black mold on the shower curtain, and hair on the bathroom walls. Absolutely disgusting to see as you arrive to your new hotel room. On the positive side, the staff accommodated us when I made it clear we would not be staying there after the first night, and we canceled the remainder of our stay and moved to another hotel. Also the kids did enjoy the pool for a bit.

I loved this hotel! Ths was my second time staying here and the customer service is absolutely amazing. Taylor checked me in and her energy was great. Very knowledgeable. I'll be back. Thank you Taylor