Joy Bean Seaview LOFT Hotel Apartment (Dalian Xinghai Plaza)

I am really disappointed with my stay in Joy Bean loft hotel apartment. I spend 4 nights over there and it was not a good experience in particular with the customer service. First of all, this establishment is not an hotel but equivalent to an Airbnb rental for which people rent their properties by proposing additional minimum options and services such as cleaning or breakfast. Then, the customer service is really not professional. The rental reception is not friendly with the customers and they are trying to do the minimum as possible. On top of that, they are always pretending for some excuses to explain their mistakes. - for the room caution: if you do not insist, they are not refunding it when you checkout but several days after. After contacting the renting manager, they finally accept to refund me at the right time. And be careful to check that the correct amount is refunded! (they tried to refund me a wrong amount but hopefully, I had recheck it before leaving). - for the breakfast: I took the breakfast options with supplement fees and it was not a very good choice. It is the same breakfast provided everyday. Furthermore, it always comes later than expected. Not very convenient if you are in hurry in the morning...and sometimes, some food is missing in the breakfast that is delivered. I was supposed to be refunded for one missing breakfast but finally, the customer service didn't keep his promise when I checked out. - for the room cleaning: the cleaning lady is not doing the job correctly. When I checked in, there was only 1 towel for a room of 4 persons.Then, they forgot to clean my room the second day and when they are not forgetting, the job is done partially despite I ask them to do it everyday (only the first floor is cleaned without caring about the second floor). Globally, the rooms floor is not clean. - for the room commodities: some electrical plugs are not working and it is not expected to be repaired.