The hotel was newly opened in 23 years, the facilities are complete, the decoration is very good, the room is clean and tidy, the supplies are good, please see the photo, it should be a 5-point hotel, but unfortunately the hotel service manager is not good, we arrived at the hotel from Huashan at 7 pm, from the parking lot to the lobby After parking, I feel very good. After obtaining the room card, I asked the front desk how many floors to use early, but the chef did not have early holiday between the first seven. We showed that the order was early. The waiter asked the manager. The manager said that they were not early and did not want to live in another place. I answered the phone and said that the order of Trip.com was the contract. Why don't you understand the minimum contract spirit as a manager? I am just defending rights. You should give an explanation. The manager said that you can change the hotel and don't lose anything... If you want to find it, find Trip.com . I'm really speechless. How can this ability and quality be a manager in this big hotel? Because it was dark late at night, I was uncomfortable driving at night, so I stayed first, but I filed a rights protection complaint with Trip.com . When I left this morning, the manager sent a bag of bread and two small plastic bottles of milk, saying that we took care of us. We should have enjoyed breakfast but finally became begging. Hotel facilities are really good, the waiter is good, the manager is the manager I don't know how to evaluate. (There is no small restaurant around the hotel)
Outstanding
541 Reviews