Guest User
October 31, 2024
I would've given better rate except for the reservation manager, we were inquiring about availability to extend our stay but they confirmed that all rooms are already booked and when we checked booking we found one room available with same period we inquired about, when we informed reservation team about that they have denied it and closed the booking for us, the manager didnt even apologized for what he did which is terrible, we have never faced such service before, however, this will be the last time in this hotel for us. We would like to give a very special thanks to khalid, he was very helpful, nice and cooperative man, definitely would recommend to have more staff like him.