Pet friendly Hotels Cuyahoga County

In Ohio to spend the holidays with family, our morning flight home was cancelled for the second time after our arrival at the airport. We sought a hotel with an airport shuttle and restaurants within walking distance; Check & check!.The staff were above & beyond kind and accommodating. The lobby and our room were very clean and the chaise and bed so comfortable. Excellent, warm hospitality - I felt as though I was in a far more expensive hotel!

I will write a second review after my stay, but wanted to write a review right away (while I was thinking of it) about my experience with a Representative. I had an issue regarding my stay, and spoke with Sonya on the phone when I called to discuss it. She was kind, empathetic, caring, while still maintaining fantastic efficiency. She quickly did some research, and suggested several solutions. Again, I haven't even stayed yet, but she's making me feel so much better about my trip and the brand as a whole. I had a horrible booking experience with Traveluro, but Sonya was able to really help me feel a lot better. I appreciate her fantastic customer service.

The environment is very good, cost-effective, food is free, there are Chinese restaurants and KFC opposite

Poor value for money I spent 4 nights here in July 2022. It’s a pleasant hotel but there’s just no need to stay here. You’re better off staying on the outskirts of Cleveland for the following reasons: - parking here is $16 a day - breakfast is not included - there is no servicing of rooms unless you request it. There’s no discount in recognition of this reduction in service - there is little to nothing to do in downtown Cleveland. In short, underwhelmed

This hotel is in need of an complete refurbishment, and is not up to Hilton Garden Inn standards. I’ve stayed at several HGI’s over the years, and have always expected very clean and comfortable rooms with no issues. I’ve stayed at this property back in 2014 when I visited Cleveland and it was very clean and well-maintained. It seems to have declined since then. First off, our room was not very clean. The tile floor was dirty; my socks turned black after walking on that floor. Also, the desk was greasy. In other words, it seemed Housekeeping only changed the bedding, cleaned the bathroom fixtures, and emptied the trash. Those were seemingly clean. The carpet also could use a shampooing as well. But, the biggest issue was the toilet didn’t have enough “swirly action.” We had to call for a plunger twice during our two night stay. There were some obnoxious drunks roaming the hallway at 3 AM banging on our door and other doors, and screaming. My mother was rather scared by this. The hotel is located in a fringe area on the edge of downtown, and there are some homeless people that hang around in the vicinity. It’s not an area I’d wander around at night—especially if there are no Guardians baseball games. The hotel is extremely convenient to Progressive Field, and is a great location for catching Guardians games. It is also close to Rocket Mortgage Fieldhouse—home to the Cavaliers. The Staff were friendly and helpful, so I don’t think it’s their fault. The hotel needs better management and a complete refurbishment. It is not a bad hotel, but if considering staying here please consider other options before choosing.

I have been to many Hampton Inns in the past, but I will say that this is one of the poorest run overall. So poor in fact that I asked the GM to call me so we could discuss my concerns. Perhaps he called you, but not me. The rooms are very nice, clean and comfortable. No problem there. But, pray tell, how does the TV work? The most confusing station selection process I have ever encountered. And I never mastered it. The desk clerk indicated that this is a fairly frequent complaint. So why doesn't the hotel put in each room some instructions on how to use the TV? Also, they have a strange shower in our room. Turn the handle all the way on and it is supposed to get hot. Right? Not here. The more you turn the handle, the colder it gets. If you want hot water, you turn the handle only a slight bit beyond off. The mot negative thing is the buffet breakfast. The worst in all of the system. The oatmeal was very watery and runny. Not pleasant. Try and find some cold cereal. Only a couple of boxes of corn flakes were displayed. That's it. Last time we were here they had to go in the back and find some cold cereal. The waffle maker batter was liquid cement. Took several minutes to fill the cup. Thus the resulting waffle was mostly uncooked. No pastries like other places, either. No bananas, too. Way below the standards of others we have been to. It seems like this place is convenient and since it is near an airport they feel that people want a quick in and out. And they sure lived up to that requirement. Find another accommodation.

I booked it for others, I didn't hear a complaint, it should be good.

I have been staying here for months, and this is hands down the WORST hotel chain in North America; honestly, I would expect better service at a Motel 6. If you are heading into town, I would recommend The Crown Plaza; it’s cheaper and much nicer; the amenities are 1000X nicer, they have hot food, and the staff is not RUDE, LAZY, or STUPID; heck you can go down the road five minutes and stay at The Best Western Plus for $50 a night and have much better amenities and a well-trained staff. It really shows what larger chains offers when it comes to Human Resources and Training Programs, and their parent company is heading into bankruptcy; hence why their prices are too high. I have several hundred hotels stays under my belt, and a hotel lobby should be welcoming and inviting, this one looks like a large storage closet/abandoned building/war bunker. They have stacked up furniture everywhere, garbage/empty boxes all over the place, and 10+ signs saying no guest access. Then when you get into the staff, it gets WORSE, much WORSE. Carla, The President/CEO of Sonesta Hotels (in her mind), has absolutely no business being in Guest Services, and you have to deal with her STUPIDITY, RUDENESS, and LAZINESS 80% of the mornings here; and talk about getting your day off to a HORRIBLE start; and it’s a race situation since I am white. If you need to get anything complete and she is working, your best bet is to wait till she leaves for the day or find a work around. She will literally talk in circles and confuse you, just so she can avoid doing any type of labor (she actually steals your intelligence and drive), she gets ANGRY when she has to get off her chair; grant it, she is normally sleeping in that chair, hiding behind a sign; hence why I was order not to use the dinning-room/war bunker entrance for coffee, and instead have to walk all the way around the building in the cold (she can’t hear me come in when I use the dining room entrance). I had an employee STEAL a package delivery, and then I got stuck working with the WORSE management team in the world. I was accused 6 different times of running a scam for $48; Please, I make 5x that in the amount of time it took to correct the PETTY THEFT. Santo demanded proof the package was delivered, which I supplied immediately, then 3 messages at the Front Desk and 1 phone call later zero response, I finally called corporate, sure enough, Santo calls the next morning ANGRY because I call corporate. When I first got here two months ago, I stayed right next to the noisy highway that pours pollution out, can’t be healthy, so I moved to the other side of the property, when I checked in the first time, I was given one key, on the second one, I was given two keys by Elissa. With the known THEFT problem here, I was straightening up for the 3rd time, since housekeeping was a no-show/no-call for two appointments earlier that week, and realized, I better grab that second room key before housekeeping STEALS it, low

Most of the hotels that seem to be a little famous do not offer breakfast, nor do they have it here. Need to pay extra, we prepared our breakfast in advance. The hotel is located next to a gas station. It needs to pass through the small road. After entering the hotel door, it is very open. The lobby is small. The staff is very warm and tells us the location of the room. There is a small swimming pool, but we have no energy to go. The room is clean and tidy.

The Embassy Suites by Hilton Cleveland Beachwood is an ideal spot for travelers wanting to discover the city. The Embassy Suites by Hilton Cleveland Beachwood is an ideal choice for travelers who want to take in the sights and sounds of Beachwood.Cuyahoga Valley Preservation & Scenic Railway Association is located approximately 28km away while Cleveland Burke Lakefront Airport is 34km away. The nearby area boasts an abundance of attractions including IOIO Studio, WOLFS Gallery and Camp George Forbes Recreation.In their spare time, guests can explore the hotel's surroundings. Guests of this Beachwood hotel can make use of the parking facilities.