Hotel Hacienda Cusco Plaza

The hotel's central location near Plaza de Armas is convenient for accessing attractions. Guests appreciate the cleanliness and exceptional hospitality. The breakfast receives praise for its variety and freshness.

This was one of the worst hotel experiences of my life. I had booked Standard Double rooms, and when I checked in they claimed they had given me an "upgrade" to better rooms. The rooms however were located in an old wing and looked terribly dated, smelled musty, and had carpets that looked like they had not been cleaned in ages. There were also several stairs to get to that "upgraded" room, which was not ideal as I had my elderly mother and two small children in my party. When I went to the front desk, the lady (who was not very pleasant) insisted that these were "upgraded" rooms even though it clearly did not appear to be the case. Eventually we got the rooms that we had booked, but they did not give us two rooms side-by-side as we had requested. We were also quite displeased as the rooms were not cleaned well with dustballs on the ground and hair in the bathtub. Even after we informed the front desk of this, and they claimed the rooms had been "thoroughly cleaned", the dustballs remained in the rooms. Also, basic amenities such as bottled water and a hairdryer was missing from the rooms. The beds were terribly uncomfortable and creaky, and it was impossible to sleep at night with the thin walls and being able to hear every single thing that was going on in the corridors. We were really glad to check-out of this hotel.